Overview
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Detailed job description and main responsibilities
***Please see the attached supporting document/s which contains more information about the role in the job description and person specification***
Person specification
Qualifications
Essential criteria
* GCSE or equivalent in English, grades A-C
* GCSE or equivalent in Maths, grades A-C
Experience
Essential criteria
* Experience of using full range of IT systems and patient data systems
* Experience of using Microsoft Office, including Word and Exce
* Experience of working in a multi-disciplinary team
* Exceptional customer service background
Desirable criteria
* Experience of working in the NHS/ Healthcare
* Experience of scheduling appointments and/or admissions
* Previous call centre / call handling experience
Skills
Essential criteria
* Accurate data entry, typing and checking skills
* Ability to produce letters / reports using Word and Excel
* Excellent interpersonal skills
* Ability to communicate effectively with people at all levels
* Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature
* Ability to plan, prioritise and delegate workload
* Manage and interpret data correctly to inform decision making
* Pays attention to detail
* Ability to initiate & coordinate change to own working practices
* Excellent IT skills
Desirable criteria
* Conflict resolution skills
Knowledge
Essential criteria
* Understanding of patient priorities and performance targets related to appointments and waiting times
* Demonstrate a good working knowledge of computer systems and be capable of using Microsoft Office applications
Desirable criteria
* Understanding of Primary Care, GP and community services
* Basic knowledge of medical terminology
* In depth understanding of medical technology appropriate to specialism
* Good knowledge of specialty specific patient pathways
* Thorough knowledge of healthcare administrative systems and processes
Other
* Ability to work for long periods on computer
* Ability to maintain a professional approach at all times
* Ability to follow and work to policies and protocols
* Reliable and adaptable
Desirable criteria
* Knowledge of the local area
Your recruitment team
The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:
E: krft.askrecruitment@nhs.net
Your application
Please ensure your supporting statement clearly reflects the job description and person specification, as shortlisting will be based on these criteria.
Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.
Use of Artificial Intelligence
We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.
References
Please provide a minimum of 3 years' employment and/or education history, including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.
Closing date
To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.
Shortlisting
If you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly.
Application feedback
If you do not hear from us within four weeks of the closing date, please assume your application has not been successful on this occasion.
Safeguarding and DBS Checks
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
This vacancy may have an application cap, so please apply promptly to avoid disappointment. Ensure your supporting statement clearly shows how you meet the job specifications.
Documents to download
* Band 3 JD (PDF, 537.4KB)
* Onboarding roadmap (PDF, 91.1KB)
* AI toolkit for candidates (PDF, 1.9MB)
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