Client Services Administrator – Central Operations
Trading since 1989, e.surv Chartered Surveyors is the UK’s number one residential surveyor and the largest provider of property risk expertise and residential surveying services. We complete more than one property inspection every 12 seconds and employ over 600 surveyors from Land’s End to John O’Groats and Northern Ireland. As part of the LSL Property Services PLC Group, we work with lenders, intermediaries, social housing entities and estate agents, as well as private customers.
We currently have a vacancy for Client Services Administrator within Central operations.
Responsibilities
* To answer all incoming customer enquiries and provide information as requested.
* Ensure messages are accurately relayed to the appropriate person promptly.
* Chase outstanding queries and jobs.
* Ensure all team tasks are completed through cooperation.
* Make outbound calls within agreed service level requirements.
* Monitor and update case exceptions.
* Actively manage the client pipeline.
* Support team members with customer enquiries.
* Ensure company Data Protection policy and security processes are adhered to.
* Provide support to all colleagues to ensure the objectives of e.surv and the LSL Group are met.
* Promote e.surv in all written and oral communications.
* Ensure all customer expectations are met. (A customer is defined as anyone who requires a service, a response or information.)
* Ensure company policies are adhered to at all times.
Knowledge, Qualifications and Expertise
* Work planning and organisational skills.
* Excellent communication skills, both written and verbal.
* Attention to detail.
* Ability to work under your own guidance and plan your own time.
* Ability to challenge processes where improvement has been identified.
* IT skills (including Microsoft Excel, Word, Outlook and internal systems).
This role is fully remote.
Contact
Interested? Call Alka Tarafdar on 0775 180 8563 or email recruitment@esurv.co.uk.
Pre Employment Screening
All employees must pass a Criminal Records Disclosure and Credit Referencing Process. If you are unsure of the process, ask the team and we’ll be happy to explain.
Equal Opportunity Employer
e.surv is an equal opportunity and Disability Confident employer, dedicated to building a diverse and inclusive workplace. We welcome applications from people of all abilities and backgrounds, and we do not discriminate based on disability or individual needs. If you require any reasonable adjustments during the recruitment process, please let us know.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Location: Kettering, England, United Kingdom
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