Overview
Benefit is growing, and we are looking for a fearless Full-time Counter Manager who is passionate about making real connections in Boots Leamington Spa!
Calling all rule-breakers, innovators, and fun-loving self-starters! Are you smart, sassy, and scrappy? Do you love to laugh out loud? You're just what we're looking for, Gorgeous!
We're Benefit Cosmetics, the indie beauty brand-turned-prestige powerhouse under the leading luxury products group Louis Vuitton Moet Hennessy. Founded in 1976 by twins Jean & Jane Ford in San Francisco, today we're in 59 countries with more than 3,000 BrowBars & 6,000 trained service experts worldwide. At Benefit, we believe laughter is the best cosmetic, because when we're laughing & having fun, that's when we're our most beautiful. We're known to work smart & laugh hard. Sound like you? You've come to the right place!
We're living proof that premium brands don't have to be serious. Let others do all the science and molecule stuff - we're here to transform customers into better versions of themselves, and have a ton of fun doing it.
It means looking good and staying positive - every customer you approach will see you as the face of our brand. You're going to love doing all those makeovers with our best-selling products, and they'll love you for making them look amazing.
Responsibilities
The Counter Manager has overall responsibility for achieving Benefit retail objectives in store. By leading your team by setting the perfect example, you will maximise all sales opportunities and ensure that the team provides the best customer service and shopping experience possible.
Duties for a Counter Manager include:
* Management - Managing Brow and Beauty Experts by motivating staff and delegating roles, ensuring sales targets are met, and high customer service standards are maintained.
* Sales Goals - Achieving counter and service sales targets through delegation, customer connection, product demonstrations, beauty/brow services, and booking repeat appointments.
* Brow Services - Waxing, Tinting, and Tweezing to ensure customers love their brows and book repeat appointments. (Full training provided to become a Brow Expert!)
* Teamwork - Through daily team meetings, effective communication, and recognition of positive work, ensuring the in-store teams remain motivated and work to achieve individual and counter targets.
* Promotion and Special Events - Building business with innovation through in-store and external events, including new product releases and charity events.
* Stock - Ensuring the counter remains stocked at all times and reporting concerns to the area manager immediately.
* Communication - Responsible for communication between store/department managers and area managers, maintaining high levels of open communication on the counter.
* Administration - Completing daily, weekly, monthly, and yearly administration, and assisting with area manager administration where necessary.
* Staff Rotas - Ensuring staff rotas are completed fairly and on a monthly basis.
* Hygiene and Housekeeping - Keeping the counter and displays clean and hygienic at all times.
Qualifications
Counter Managers may be required to work weekends, late nights, and bank holidays alongside weekday shifts.
Benefit offers a vibrant environment filled with both laughter and hard work. We provide opportunities for growth and development and value diverse skills and backgrounds. If you're someone who sees 'problem' as an opportunity, this Counter Manager role could be your next fabulous step.
Our mission at Benefit is to "Build a beauty community for all. Dedicated to doing good and feeling good." As an equal opportunity employer, we celebrate differences and encourage everyone to be their authentic self.
We use video interviews as part of our recruitment process. If you need additional flexibility, please contact careersatbenefit@benefitcosmetics.com.
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