Dubai Supervisor
Full-time | Dubai, UAE
About Sanctum
Described by The Times as "better than years of therapy in one class," Sanctum is a globally recognised movement experience designed to empower the body and expand the mind. Through immersive, music-driven sessions rooted in mindfulness, somatic release, and spiritual philosophy, Sanctum fosters deep connection within, between participants, and beyond the physical space.
Role Overview
The Local Supervisor is a dual-focused role, balancing operational excellence with a strong emphasis on commercial growth, client engagement and local market connection. As a key player in both daily experiences and broader outreach, this role requires someone who is both an exceptional communicator and a hands-on operator. The Local Supervisor will be responsible for driving client connection in the room, representing SANCTUM with warmth and confidence, and ensuring seamless execution of experiences. They will also play a pivotal role in engaging local communities, supporting retention strategies, and amplifying SANCTUM's presence both in person and online.
Key Responsibilities
Client Experience & Community Engagement
Be a magnetic presence in the room, welcoming clients, building rapport, and ensuring every individual feels seen, supported and part of the SANCTUM community
Serve as the in-person brand ambassador, embodying the spirit and energy of SANCTUM during every experience
Own and elevate client communication, both on shift and through follow-up, with a tone that is personal, commercially minded and aligned with the brand voice
Lead local outreach initiatives to nurture relationships with community partners, local influencers and potential collaborators
Create and manage localised content for social media, collaborating with the marketing team where needed
Commercial Outreach & Retention
Support client retention strategies through thoughtful engagement, check-ins and recognising individual client journeys
Contribute to local area marketing initiatives such as flyering, in-studio promotions and grassroots outreach with creativity and intent
Champion commercial performance through upsell opportunities, merchandise promotion and class pack awareness
Event & Class Support
Be present at all SANCTUM experiences and events, ensuring flawless execution and alignment with brand standards
Lead and support head angels, providing guidance, oversight and encouragement during live experiences
Manage setup, breakdown and coordination on the ground to ensure a seamless and elevated client journey
Operational Administration & Coordination
Oversee scheduling, venue communication, supply orders and inventory maintenance
Manage laundry and materials logistics with attention to detail and foresight
Collaborate closely with the Local Operations Manager to ensure the smooth delivery of all operational needs
Staff Support & Brand Standards
Train and coach head angels to deliver a consistent, warm and high-touch client experience
Uphold and audit brand standards regularly, identifying areas for improvement and celebrating team wins
What Good Looks Like
Magnetic Client Engagement: You are the person clients remember and return for—approachable, grounded and deeply present
Commercial Impact: You are proactive in identifying and driving commercial opportunities, whether that is introducing someone to a membership, engaging in retention outreach or collaborating with local partners
Community-Led Mindset: You thrive on human connection and know how to build local relationships that feel personal and strategic
Operational Reliability: Behind the scenes, everything runs like clockwork. You anticipate needs, troubleshoot calmly and hold high standards
Leadership by Presence: You model excellence on shift, on comms and in every client interaction. You are confident, open and ready to take ownership
To Apply
Please submit your CV and a short cover letter outlining your interest and relevant experience to