Retention Manager
Worldpay Gateshead, England, United Kingdom
Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. We’re looking for an Inside Sales Retention Manager to join our ever‑evolving SMB International team and help us unleash the potential of every business.
What you’ll own as the Inside Sales Retention Manager
* Responsible for leading a team of approximately 15 advisors.
* Achieve commercial sales targets and associated KPIs while driving a high‑performing Customer Loyalty team.
* Accountable for driving our culture within the direct team and the wider department.
* Demonstrate commercial awareness to drive Net Income and adhere to pricing guidelines.
* Inspire and motivate the team while offering a range of card payment solutions and commercial offerings that retain and grow customers in a changing market.
What You’ll Bring
* Effective people skills and sensitivities when dealing with others.
* A history of driving sustainable commercial results.
* A proven track record in developing and driving employee engagement.
* Experience in identifying, supporting, and driving talent.
* Well‑balanced decision‑making process that considers impacts across colleagues, clients, and communities.
* A strong resilience and appetite for change.
* A developed emotional intelligence.
Added bonus if you have
* Coaching qualifications.
* Experience across multiple sales channels.
* Knowledge regarding our products and services.
* Generalist knowledge of Marketing, L&D, Data and Insights, relationship management, back office, and remote working.
* Experience of supporting and developing a sales team.
* A strong commercial acumen and the ability to build teams.
About the Team
The inside sales team here at Worldpay is unique in many ways, supporting over 220,000 SMEs and up to 12,000 corporate accounts from acquisition to retention. We truly support the UK economy through our products and services across the full customer lifecycle, enabling businesses to trade across multiple platforms, expand internationally, and keep consumers safe in challenging times.
What Makes a Worldpayer
Think, Act, Win. We stay curious, constantly asking the right questions and finding creative solutions to simplify the complex. Every Worldpayer is empowered to make the right decisions for customers and remains open, winning, and learning as one.
Does this sound like you? Apply now to write the next chapter in your career.
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