Customer Service Advisor - 12-Month Fixed Term Contract Location: Edinburgh | Salary: £26,500 | Potential to go permanent What's the Opportunity? We're excited to offer an excellent opportunity to join our clients dynamic Digital Channels Customer Service Team in Edinburgh as a Customer Service Advisor on a 12-month fixed-term contract. This is a fantastic chance to join a collaborative, fast-paced team where you'll play a key role in ensuring the smooth running of our digital operations and providing exceptional service to our clients. You'll work closely with senior colleagues and the team leader, handling a range of administrative tasks and engaging directly with valued customers. If you're organised, tech-savvy, and passionate about delivering a first-class client experience, we'd love to hear from you. What Will You Be Doing? · Be the first point of contact for new and existing customers - handling incoming calls and emails with confidence and clarity. · Manage client data with accuracy across various internal systems. · Handle all aspects of the client journey - from account opening to closure or transfer. · Monitor internal customer transfers, ISA subscriptions, and the movement of assets/cash between institutions. · Process transactions and documentation efficiently and securely. · Provide support for digital access - including setting up and assisting with our online client portals. · Take ownership of customer queries and ensure timely resolution. · Perform general record keeping and electronic filing to keep our operations running smoothly. What Are We Looking For? Must-Have: · Confident using Microsoft Office (Word, Excel, Outlook, Teams) with the ability to pick up new systems quickly. · Strong attention to detail - both written and numerical. · Excellent communication skills - both written and verbal. · Comfortable navigating intranet sites and web-based tools. · Previous financial experience. Nice-to-Have: · Previous experience in an administrative or customer service role. · Interest in pursuing relevant qualifications (fully supported by the client). Why Join Us? You'll be part of a supportive and collaborative environment where your development is a priority. · Opportunity to go permanent after 12 months · Monday to Friday working hours - no weekends! Choose a shift that works for you: o 8am - 4pm o 9am - 5pm o 10am - 6pm · Competitive salary of £26,500 · Opportunities to grow and develop your skills · A team that genuinely supports and values one another · Flexible working options available Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age