We are recruiting for a Facilities Assistant to be based in North East. You will be working flexibly to meet business requirements, Monday – Friday between 7am – 7pm, 40 hours per week. You will be responsible for overseeing effective delivery of Cleaning services, Porterage, Reception, Helpdesk, Job management, Accommodation, and other soft service lines and ad hoc areas as required.
DUTIES WILL INCLUDE
1. You will oversee service delivery, manage performance levels and support improvements to service delivery across all service lines, collation and provision of all required reporting, contract administration and support the facilities manager and wider contract management team, in line with all processes and procedures
2. Ensure all process and procedures are in place and regularly reviewed and updated for each service line with the support of the Service Leads for the relevant areas
3. Manage the service delivery to the required standards to maintain contractual performance to the required levels against KPIs and SLAs
4. Managing and coordinating work of in-house teams, including first line management responsibility
5. Recruitment of employees to ensure optimum resources levels are maintained at all times including posting job vacancies, vetting candidates, arranging interviews, issuing employment contracts.
6. In the absence of the facilities manager you may be required to liaise with the client therefore you should be able to build and maintain relationships, acting in a pro- active and professional manner with the ability to solve problems and think on your feet
7. Your day to day responsibilities are to assist in the management of the site effectively to ensure all areas are fully staffed at all times, audits and daily checks are carried out and that the site runs smoothly and to the agreed service level agreements in place
8. You will have an understanding of contracts and exceptional organisational skills
9. You will oversee helpdesk management, analyse data and collate reports as required for Facilities Manager and the Senior Management Team to ensure KPIs are met across all service areas
10. BPSS and SC Clearances are required to deliver this role (processed and funded by business)
THE SUCCESSFUL CANDIDATE
11. Will have a background relevant experience to effectively deliver the role
12. Will manage a team of operational delivery employees
13. A professional management style and knowledge of Payroll and HR procedures including recruitment, disciplinary and grievance hearings would be an advantage
14. Ability to demonstrate customer focus and to have daily meetings with the customer
15. High level of planning and organisational skills
16. You will have direct contact with the client so immaculate personal presentational is key