A leading UK insurance firm is seeking a Head of Customer Retention to oversee the renewal strategy and retention performance. The ideal candidate will have a proven track record in customer retention within UK General Insurance and strong commercial insight. This strategic role offers the opportunity to drive customer journey excellence and collaborate with various business units to optimize performance. Candidates should possess excellent stakeholder engagement skills and thrive in a fast-paced, complex environment. Flexibility in location with travel to Manchester and London required. #J-18808-Ljbffr