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Minor operations & ent support assistant

Plymouth
NHS
Support assistant
Posted: 14 September
Offer description

Overview

We're currently seeking a skilled and motivated nursing support professional to assist in our Dermatology, ENT, and Vasectomy clinics. This role offers the opportunity to work across both NHS and private settings, supporting our clinical teams in delivering high-quality care. The role is offered on a Flexible Worker Contract on an ad hoc basis, depending on service demand. Salary is competitive and based on experience and qualifications.


Main duties

* Proven experience in a similar NHS or private healthcare environment
* Strong interpersonal and communication skills
* A reliable, punctual team player with a flexible approach
* A genuine passion for delivering excellent patient and customer care


Key Responsibilities

* Chaperone and assist during examinations and minor procedures
* Support ENT GP with Extended Roles (GPwERs) in outpatient clinics, ensuring equipment is sterilised and infection control protocols are followed
* Monitor and assist in managing clinic stock levels
* Maintain cleanliness and readiness of consulting and treatment rooms
* Report faults or non-compliance promptly
* Uphold high standards of patient care in line with operational policies and national guidelines
* Enhance service user satisfaction through excellent customer service
* Advocate for patient wellbeing and continuously seek ways to improve care delivery


About us

At Sentinel Healthcare CiC, we strive to be an exemplar employer championing innovation, clinical excellence, and outstanding patient care. We\'re looking for passionate individuals who share our values and vision to help us lead the way in healthcare delivery.

By joining Sentinel, you\'ll become part of a welcoming, dedicated team that\'s committed to making a real difference across both NHS and Private services.

* Flexible working to suit your lifestyle
* Opportunities to work within small, friendly, multi-disciplinary teams
* A supportive environment that values your contribution
* Contemporary, welcoming workspaces
* Access to the NHS Pension Scheme or alternative pension plan to support your future


What we\'re Looking For

We value a positive, can-do attitude, flexibility, and a warm, approachable personality. If you\'re passionate about delivering exceptional care and thrive in a collaborative setting, we\'d love to hear from you.

For an informal discussion, please contact Denise Standen, Operations Manager – denise.standen@nhs.net, Tel 01752 434750


Details

Date posted: 11 September 2025

Pay scheme: Other

Salary: Depending on experience

Contract: Bank

Duration: 1 year

Working pattern: Flexible working

Reference number: B0222-25-0000


Job locations

Unit 1, 5 Research Way, Plymouth, Devon, PL6 8BT

The Cumberland Centre, Damerell Close, Devonport, Plymouth, Devon, PL1 4JZ

Devonport Health Centre, 53 Damerel Close, Plymouth, PL1 4JZ

Mount Gould Medical Centre, Mount Gould Road, Plymouth, PL4 7PY

Additional locations may apply


Job description and responsibilities

* Provision of support and assistance with Dermatology and Vasectomy minor surgery procedures and ENT clinics
* Provision of general nursing duties, including dressings, equipment availability, and room setup/cleanup
* Maintenance of information to patients
* Monitoring of medical supplies stock and coordinating with Stock Nurse on stock requirements and out-of-date stock
* Engage with carers/family to involve them in patient care
* Assist clinical staff for prompt follow-up as needed (e.g., infection or post-operative complications)
* Record high-quality notes into the electronic patient record system in a timely manner
* Liaise with Sentinel Administration Team to arrange follow-up appointments, actions, or discharge
* Monitor and report medical equipment faults; liaise with maintenance services; inform the Operations Manager of issues
* Undertake cleaning and sterilisation of ENT equipment (nasendoscope) per national decontamination processes
* Prepare clinical rooms with functioning equipment and stock; ensure cleanliness and restock for following clinics
* Ensure infection control procedures are followed; report issues to Infection Control Lead Nurse and Senior Management Team
* Attend Corporate, Clinical Governance and other meetings as required
* Work safely and in accordance with legislative requirements and Sentinel policies
* Attend training and complete mandatory e-learning as required
* Maintain professional registrations as required
* Report untoward incidents and contribute to audits and quality monitoring
* Use resources efficiently and comply with procedures
* Maintain awareness of health and safety regulations and report deficiencies
* Maintain up-to-date knowledge and competence in clinical equipment; keep training records
* Communicate effectively with management, admin, nursing, and multidisciplinary teams
* Adhere to policies and challenge where necessary; work calmly and develop a team approach
* Display a positive, friendly, and approachable manner


Person Specification

Experience (Essential): possess clinical skills relevant to area of practice; experience in nursing support in minor surgery and outpatient clinics; ability to handle sensitive information; knowledge of Information Governance and Caldicott Principles; understanding of Clinical Governance; experience using EMIS and S1; IT competent with MS packages; familiarity with Teams/Zoom.

Desirable: experience disinfecting ENT equipment; recent CPD; audits and research.

Qualifications (Essential): good standard of education including English and Maths GCSE grade 4 or above; NMC Registered Nurse or Health Care Assistant with relevant experience; Diploma in healthcare-related subject or equivalent. Desirable: post-registration clinical course or equivalent; relevant degree or NVQ; computer literacy (ECDL).

Aptitude and abilities (Essential): strong communication, time management, organizational skills; ability to work autonomously and as part of a team; sound judgement; ability to convey clinical information; adaptable and flexible; trustworthy; professional conduct; calm and collaborative; positive demeanor.

Desirable: enthusiasm for the specialty; ability to handle challenging questions.


Other factors

Essential: willing and able to travel to healthcare sites; professional appearance.


Compliance

Disclosure and Barring Service (DBS) details: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975; a DBS disclosure may be required.

UK Registration: Applicants must have current UK professional registration.


Employer details

Employer: Sentinel Healthcare South West CIC

Address: Unit 1, 5 Research Way, Plymouth, Devon, PL6 8BT

Employer's website: https://www.sentinelhealthcare.co.uk/

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