Job Description
Salary
£8.00 to £12.71 per hour
Job Overview
This role requires full-time on-site attendance in Rayleigh, Essex. Please only apply if you can meet this requirement.
We are a fast-growing web and marketing company focused on delivering strong results for our clients. We are seeking a Junior Web Support Specialist to support in our DevOps/IT Department. The role involves a mixture of website development, digital marketing, and technical in-house operations, while working closely with internal teams and clients.
Working Hours
Monday to Friday, Day Shift, No Weekends
Requirements
Technical
* Understanding of SEO (Search Engine Optimisation), Coding (HTML, CSS, Javascript, PHP), AI (Artificial Intelligence)
* Networking and administration for hardware and software
* Basic Adobe or editing skills on front-end software and content management systems
* Skills in productivity suites, such as Microsoft
* Interest in website development, digital marketing and digital operations
Support & Operations
* Setup, troubleshoot and configure website and email
* Setup, troubleshoot and configure VoIP (Voice Over IP)
* Perform migrations and domain transfers for websites
* Manage DNS (Domain Name Server) and hosting tasks
* Maintain multiple client websites by quality control
* Assist in-house teams with technical problem solving, diagnosis
* Assist in-house teams with hardware setups or issues
Client Communication
* Assist clients with website access and updates
* Communicate via phone, email, and attend virtual or in-person meetings
* Work with Project Managers and clients for multiple projects simultaneously
Content & Design
* Support design work (logos, campaigns, landing pages)
* Proofread and assist with content creation
Management, Workflow & Projects
* Begin to manage workload independently, overlooked by your Line Manager
* Support project delivery and timescales by beginning to learn Project Management aspects of the role
* Meet deadlines and KPIs within the department
(Preference) Platforms & Tools
* Zoho One Operating System, or similar operating systems/business suites
* WordPress, WooCommerce
* Shopify
* HTML Based website design
* Plesk
Performance
* Report on KPIs and use Analytical Tools to do so
* Keep up with industry trends
Benefits
* Training provided
* Modern and enjoyable office environment
* 20 days holiday, plus all bank holidays paid
* Team-building activities (Summer BBQs, Christmas Events, and more)
Requirements
Technical Understanding of SEO (Search Engine Optimisation), Coding (HTML, CSS, Javascript, PHP), AI (Artificial Intelligence) Networking and administration for hardware and software Basic Adobe or editing skills on front-end software and content management systems Skills in productivity suites, such as Microsoft Interest in website development, digital marketing and digital operations Support & Operations Setup, troubleshoot and configure website and email Setup, troubleshoot and configure VoIP (Voice Over IP) Perform migrations and domain transfers for websites Manage DNS (Domain Name Server) and hosting tasks Maintain multiple client websites by quality control Assist in-house teams with technical problem solving, diagnosis Assist in-house teams with hardware setups or issues Client Communication Assist clients with website access and updates Communicate via phone, email, and attend virtual or in-person meetings Work with Project Managers and clients for multiple projects simultaneously Content & Design Support design work (logos, campaigns, landing pages) Proofread and assist with content creation Management, Workflow & Projects Begin to manage workload independently, overlooked by your Line Manager Support project delivery and timescales by beginning to learn Project Management aspects of the role Meet deadlines and KPIs within the department (Preference) Platforms & Tools Zoho One Operating System, or similar operating systems/business suites WordPress, WooCommerce Shopify HTML Based website design Plesk Performance Report on KPIs and use Analytical Tools to do so Keep up with industry trends