Job Title: Supported Housing Service Manager Salary: £35,200 - £39,600 Location: South Cumbria (Westmorland & Furness) Hours: 37.5 hours per week (flexible working required) Contract Type: Permanent Job Purpose: The Operations Manager will oversee the delivery and development of commissioned services, housing, subcontracts, and new enterprises across Cumbria, with a focus on Westmorland & Furness. This role involves inspiring leadership, performance management, and active engagement with partners, stakeholders, and people in recovery. Key Responsibilities: * Manage and support teams delivering housing, tenancy sustainment, and wellbeing services. * Ensure maximisation of housing benefit/service charge revenues and occupancy levels. * Work with the Senior Leadership Team to develop service diversity across Cumbria. * Collect, analyse, and report on performance and impact data. * Monitor and evaluate services, ensuring user feedback and co-production. * Set and manage service budgets with an understanding of CIC financial frameworks. * Achieve KPIs and contract targets; manage performance across teams. * Develop strategic partnerships with commissioning bodies, councils, OHID, and other stakeholders. * Prioritise support for high-need groups, helping individuals develop skills to live independently. * Promote innovative recovery-focused projects and social enterprises. * Ensure legal, policy, and procedural compliance across all services. * Maintain high professional standards, safeguard data, and promote equality and diversity. Person Specification Essential: * Experience managing supported housing and third sector drug/alcohol recovery services. * Knowledge of South Cumbria’s services and geography. * Experience in health and wellbeing service development. * Skilled in managing contracts, partnerships, and performance frameworks. * Strong understanding of supporting “experts by experience” in recovery. * Familiarity with Mutual Aid and community resources. * Proven leadership, supervision, and team development capabilities. * Budget management and financial planning experience. * Full UK driving license and access to own vehicle