Taunton Deane West PCN (Wellington and Wiveliscombe) are looking for a full time administrative care coordinator to join their team.
The Administrative Care Coordinator plays a key role in deliveringhigh-quality administrative and personalised care support across Taunton DeaneWest Primary Care Network (PCN). Working across Lister House and WellingtonMedical Centre, the post holder ensures proactive coordination of care for patients and efficient completionof core practice administrative tasks, including appointment booking,summarising communication handling and accurate record keeping.
They will work closely with GPs, PCN members, Social Prescribing LinkWorkers and Health & Wellbeing Coaches to support the delivery of the PCNDES, ensuring patients receive personalised, holistic care. This includesshared decision-making, care navigation, population-health-driven case findingand support planning for individuals with complex needs, long-term conditions,frailty, cancer or those living in care homes.
The role is essential in reducing health inequalities, enhancingpatient experience and ensuring seamless coordination across services, actingas a reliable point of contact for patients, carers and professionals.
For any questions about the role please email Maria on the email address attached in the advert.
Main duties of the job
Main duties of thejob
* Coordinate and provide cover, including preparingagendas, gathering information, attending meetings, producing accurate minutesand maintaining action logs.
* Use clinical systems and population-health tools to identify patientsrequiring proactive coordination and support.
* Support with Practice and PCN administration such as book appointments,manage enquiries, process documents, referrals and administrative workflows,ensuring accurate and timely updates to patient records.
* Support shared decision-making and personalised care and supportplanning, working closely with Social Prescribing Link Workers and Health &Wellbeing Coaches.
* Provide high-quality care navigation, helping patients understand careoptions and access community, social and self-management resources.
* Maintain communication across primary care, community, social care andvoluntary services to ensure smooth transitions and holistic support.
* Uphold governance, confidentiality, CQC requirements and safe workingpractices, contributing to public health campaigns and high-quality patientcare.
* For more details please see attached job description.
About us
Taunton Deane WestPrimary Care Network is an NHS collaboration between 2 GP Practices -Wellington Medical Centre and Lister House Partnership. Our surgery teams areworking closely with each other, enjoying the ability to share expertise andresources, to develop new services. As an approved PCN Learning Organisationthere is a focus on creating a learning culture and enabling both learners andeducators to thrive.
Our vision is tocontinue to improve the quality of care that we provide in alignment with theneed of our patient population. Because we are part of a PCN, we are able totake advantage of additional staff roles that are now available to support allof our patients. These additional roles help us to provide the right care atthe right time, from the right professional.
Job responsibilities
Please see attached administrative care coordinator and person specification document for full breakdown of duties.
Person Specification
Experience
* Minimum 1 year experience in health, social care or administrative roles
* Experience working with confidential information
* Experience of multi-disciplinary settings
* Experience performing administrative duties including booking appointments
* Experience summarising information or minute-taking
* Understanding of NHS systems, primary care and PCN structures
* Knowledge of medical terminology
* Experience using EMIS or other clinical systems
Qualifications
* NVQ Level 2 or equivalent
* Willing to undertake Level 3 training - apprenticeship as per PCN DES
* Willing to undertake PCI-endorsed Care Coordinator training
* Training related to care coordination, administration or personalised care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Depending on experienceIn Line with ARRS Funding
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