Important dates
Closing date: Sunday 8th June 2025
Interview dates: Weeks commencing 23rd and 30th June 2025
Hours
Full time and part time available. Harmless operates a 4-day working model with full-time staff working 32 hours per week.
Salary
£23,812 per annum, pro rata, rising to £24,841 per annum, pro rata, on successful completion of a probationary period.
Job Description
During the application process, you are required to:
* Attend an interview in person.
* Provide details for reference checks.
* Complete a basic DBS disclosure.
Please note: To be successful, you should be eligible to work in the UK or hold a relevant work visa. Clinical quality, safeguarding, and integrity are central to our work.
Main Purpose and Scope of the Job
* Harmless and the Tomorrow Project are non-profit organisations focusing on self-harm, suicide prevention, and mental health. We offer support, information, training, and consultancy to individuals who self-harm or are at risk, their families, those bereaved by suicide, and supporting professionals.
* To perform general administrative duties and support the Harmless Clinical team.
* Our ethos is that hope and recovery are possible, and you will be part of a pathway that upholds this belief in all aspects of our operation.
Duties and Key Responsibilities
* Support clinical operations with administrative tasks such as processing referrals, correspondence, scheduling, and document management.
* Assist in meeting KPIs and contractual obligations, including referral response times.
* Maintain clinical records, filing systems, and digital files.
* Handle incoming calls and emails professionally and sensitively.
* Coordinate appointments and communicate with clients discreetly and professionally.
* Support data collection and evaluation activities.
* Assist with marketing activities, including blog posts and social media related to clinical services.
* Follow policies and procedures, ensuring client safety and confidentiality.
* Perform additional administrative tasks as required to support the organisation.
Person Specification
Skills and Abilities
* Excellent written and verbal communication skills.
* Confident telephone manner.
* Effective record-keeping and organisational skills.
* Ability to work independently and as part of a team.
* Discreetly communicate with vulnerable clients.
* Flexible and responsive to organisational needs.
* Open to feedback and professional development.
* Accurate message recording and information dissemination.
* Understanding of confidentiality principles.
* Timely work ethic.
Knowledge/Experience
* Knowledge of office procedures and Microsoft Office.
* Experience with office equipment.
* Proficiency in Plain English.
* Desirable: understanding of healthcare services and mental health systems.
About Us
Harmless is a Community Interest Company dedicated to supporting mental health and self-harm prevention through various projects and initiatives. We operate sustainably, reinvesting income into vital services.
Benefits
We offer a comprehensive benefits package, including annual leave, sick pay, pension contributions, CPD training, and professional development opportunities. Benefits increase with length of service and are linked to our employee loyalty program.
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