We’re recruiting on behalf of a respected South Manchester insolvency practice that’s growing its front‑end advisory team. This is an ideal entry point into the personal insolvency profession — perfect for people who want a meaningful career helping clients regain control of their finances.
As a Trainee Debt Adviser, you’ll speak with individuals experiencing financial pressure, assess their situation, and guide them toward the right solution, including IVAs and Debt Management Plans. You’ll receive full training, ongoing support, and a clear progression pathway into senior advisory or case management roles.
What You’ll Be Doing
Client Conversations
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Speaking with clients to understand their financial circumstances, income, expenditure, and creditor details.
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Handling sensitive conversations with empathy, clarity, and professionalism.
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Explaining IVA and DMP solutions in a compliant, easy‑to‑understand way.
Assessment & Case Preparation
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Completing fact‑finds and affordability assessments.
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Preparing cases for senior advisers or insolvency practitioners.
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Ensuring all documentation is accurate and compliant.
Communication & Administration
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Managing inbound and outbound calls.
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Updating CRM systems with detailed, accurate notes.
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Working closely with internal teams to ensure smooth case progression.
What We’re Looking For
Essential
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Strong communication skills.
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A calm, patient, people‑first approach.
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Confidence speaking on the phone.
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Ability to handle vulnerable or anxious clients.
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Good attention to detail.
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A genuine desire to help people.
Desirable (but not required)
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Customer service or call‑centre experience
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Exposure to financial services or regulated environments
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Understanding of debt solutions (IVA, DMP, DRO, Bankruptcy)
What This Practice Offers
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Full training on IVA, DMP, and debt‑solution processes
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A structured development pathway into Senior Debt Advisor roles.
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Supportive leadership and a people‑first culture.
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Competitive salary, bonuses, and benefits.
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Modern South Manchester office with excellent transport links.
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A stable, long‑term career in a growing profession.
Who This Role Suits
This role is perfect for someone who:
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Wants a career with purpose.
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Enjoys structured conversations and problem‑solving.
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Thrives in a supportive, team‑focused environment.
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Wants progression, stability, and long‑term development.
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Is looking to break into the personal insolvency profession.
Because this South Manchester practice is investing in its people and building a team of advisers who genuinely care. If you want a career where you can grow, progress, and make a real difference, this is the place to start