Job Description:
Location: Luton (on site)
Role Overview
We are currently looking for a highly customer-focused and enthusiastic Deskside Support Engineer, with a genuine interest in solving IT issues, to support our client based in Luton.
The successful candidate should be technically competent, possess good communication skills, be ready to learn, & thrive in a fast-paced regulated environment.
The successful candidate will support desktops and connected devices in office areas, as well as support various pieces of infrastructure including network printers, & network hardware & server hardware in a Hands & Eyes manner.
Job Description
1. Working on behalf of DXC.
2. Providing wide ranging Deskside support to end users in office environments.
3. Work to resolve issues accurately and efficiently, within set targets and in a professional manner.
4. Maintain a dedicated commitment to service quality & customer experience.
5. Take ownership of tickets escalated from the service desk & other teams, handling them appropriately.
6. Work comfortably on your own, identifying, and prioritising incidents, requests, & escalations accordingly.
7. Work well within the client environment.
8. Ensure that all activity is accurately documented and recorded in line with ITIL practises.
9. Contribute to the creation and up-keep of Knowledge Base Articles.
10. Be comfortable working in a highly regulated environment, adhering to local and global policies.
11. Work healthily and safely, in accordance with DXC training and policies.
12. Adhere to all IT Asset Management procedures & policies.
13. Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, and other general “IT” tasks.
14. Be prepared to engage with ad-hoc tasks with a best effort and positive attitude.
15. Work comfortably in comms areas and data centres, providing ‘Hands and Eyes’ support to other teams as well as taking ownership and providing on-the-ground feedback and guidance to offshore teams.
16. Be ready and willing to learn new skills and procedures, growing and provide greater support for colleagues and clients.
Experience/Skills
17. Ready to learn and face new challenges.
18. Excellent English written and verbal communication skills.
19. Ability to work independently and as part of a small team.
20. Ability to work well with global teams.
21. Experience of working in Desktop support role (3yrs+).
22. Tested software and hardware troubleshooting skills.
23. Experience of supporting Windows 10.
24. Experience supporting legacy Windows operating systems.
25. Experience of supporting Microsoft Office suites including Office 365.
26. Experiencing working in a highly regulated / ITIL environment, with appropriate service / ticketing systems.
27. Proficiency with Network Infrastructure e.g., switches, routers, APs, patching, network architecture knowledge.
28. Server Hardware support experience (racking & providing Hands & Eyes support)
29. Printer hardware knowledge.
30. Willingness to support essential out of hours work when required.
31. ITIL knowledge.
Investment In Training and Development
32. We offer a comprehensive range of training and career development opportunities, a structured induction programme, tailored job training as well as mentoring and support for relevant sponsored professional qualifications.
33. We’re developing an environment where people can grow and harness their careers and skills to be the best that they can be to focus on the long term.
Our Culture
34. Here at DXC we support with care and compassion, and we are constantly evolving our initiatives around equality, diversity, and inclusion to ensure that everyone feels equally involved and supported in the workplace no matter of who they are or what they do.
35. We are proud of the culture we are creating to ensure that our commitment is ongoing and have a diverse mix of employees working within an inclusive environment and culture to create a high performing workforce led by talented leaders.
36. We aspire to be recognised for our innovative and modern thinking approach.
Employee Benefits
37. As part of our competitive remuneration package, flexible benefits are available. There is an option to “flex up and down” on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance.
38. You will also have access to ‘Perks at Work’, a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more.