Location: Abu Dhabi
Presight is looking for a dynamic, self-motivated Project Manager to serve as the primary business contact between Presight AI and its customers—supporting all initiatives and customer requests through astute account management, efficient projects & programs management and in-depth product knowledge.
Key Responsibilities:
To shape the growth curve of Presight by being the hands-on point of contact in the conceptualization & development of cutting edge, next-gen analytics solutions for their international customer base. You will be responsible for the end-to-end delivery of projects & programs to the customer, through all deal phases.
* Ensure customer requirements and needs are clearly understood, met, and final delivery is made effectively on time.
* Serve as primary point of contact for any and all matters specific to customers and develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors by understanding their business needs and technical challenges.
* Use project management methodologies to provide milestones and timelines to set expectations with customer teams prior to beginning any new project initiatives.
* Take ownership of customer retention, sales, revenue generation, and project management activities.
* Ensure the solution environments remain operationally healthy while reducing cost and complexity with high levels of performance, security, scalability, maintainability, reusability, and reliability upon deployment.
* Accelerate customer adoption of Presight by leading the implementation journey.
* Engage customers in the development of reporting elements, scheduling, establishing
* guidelines, and setting milestones to measure success.
* Manage project timelines, milestones, migration goals and business transformation strategies,
* and ensure that all processes & procedures are executed within agreed timeframes at defined
* quality standards.
* Utilize technical acumen and drive technical discussions regarding incidents, trade-offs, and
* risk management.
* Provide detailed reviews of service disruptions, metrics, prelaunch planning, post-sales, and
* consultative expertise.
* Ensure that customer issues are dealt with in an efficient manner, following predefined
* escalation processes for any problems that may arise.
* Design and develop bi-weekly presentations called ‘Demo for customers’ for General Manager, CTO and other stakeholders.
* Comply with QHSE (Quality Health Safety and Environment), Business Continuity, Information Security, Privacy, Risk, Compliance Management and Governance of Organizations policies, procedures, plans and related risk assessments.
Requirements:
* Master's Degree in Artificial Intelligence, Business Analytics, Business Administration or related field.
* Minimum 10 years of experience in project management, solution/product delivery in an AI service organization or analytics platforms & technologies.
* Previous experience in IT or finance industry is a good to have.
* PMP certification from PMI - a must