Mandatory Skills: CISCO Wireless Admin
Professional CCNA/(CCNP Wireless) and Expert (CCIE Wireless) levels preferred.
Areas of responsibility
Triaging and resolution of tickets
Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.
SLA Monitoring
Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.
Performance tuning and optimization
Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.
Perform system Improvements
Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.
Handling disaster recovery
Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.
Reporting and stakeholder engagement
Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.
Team Management
Collaborate with team members to resolve open tickets and service requests.
Knowledge base and continuous learning
Contribute to updating SOPs, knowledge articles and maintaining th...