Our Insurance Advisors are a key part of our business, speaking to our customers and providing advice on new products, renewals, and ensuring we understand their needs, and provide products and services that exceed their expectations and retain their loyalty. We strive to provide a market leading customer experience, and that’s driven by you. As part of this specific role you may be be required to assist the Sales & Operations Manager in the short term with additional tasks such as: Updating and maintaining Excel spreadsheets and trackers Carrying out basic data checks to ensure accuracy Supporting with simple reporting and data gathering Assisting with administrative tasks and general team support Conducting basic case checks or investigations where required Supporting the Sales & Operations Manager with ad-hoc tasks As part of your role as an Insurance Advisor your daily responsibilities will also include: Dealing with either inbound or outbound customer calls, understanding the customer’s needs, and providing insurance solutions to that are best suited to their requirements Ensuring calls are answered in a timely professional manner, and that exceptional customer experience is always delivered, and that business standards are adhered to at all time Processing correspondence, renewals activity, new business quotations Ensuring that all workflow activity is completed in accordance with approved business processes Complying with all approved procedures, customer service standards and external regulatory bodies. Achieving and maintaining the required competencies for the role. Ensuring that any customer complaints are identified and handled strictly within the company's complaints procedure. Essential Criteria Engaging personal communication style. Positive attitude, resilient, adaptive, receptive, and articulate. Previous experience in sales or service. We are keen to hear from individuals with a background in public facing industries such as insurance, retail, and hospitality. In return you will be welcomed and supported by our Everywhen family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are: Holiday entitlement of 26 days plus bank holidays Opportunity to progress your career across the entire Ardonagh family Gain CII or ACII qualifications to boost your knowledge and career prospects Pensions scheme for when you feel it’s time to retire 24-hour support for physical and mental wellbeing 1 days paid volunteering day to give back to our communities The Spotlight Awards, where we shine a light on the brightest talent across our group So, what are you waiting for? Apply today and one of our team will be in touch. AIB LI-EM1 INDX1 Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening. Click here here to see our standard benefits page