Job Title: Supply Chain and Performance Manager
Job Grade: SEO
Job Location: National Distribution Centre, Branston, Burton on Trent. DE14 3EG
Contract Type: Permanent
Business Area: Ministry of Justice Commercial
Working Pattern: Full-time
Number of Posts: 1
Role Summary
The Supply Chain and Performance Manager is responsible for optimising the end to end supply chain by driving operational performance across inventory, logistics, and fulfilment functions. This role ensures that stock availability, warehouse operations, transport efficiency, and supply chain processes consistently meet organisational targets for cost, accuracy, service, and speed.
Working closely with warehouse teams, procurement, logistics partners, and senior leadership, the role uses data‑led insights to monitor performance, identify improvement opportunities, and implement solutions that enhance reliability, reduce waste, and strengthen overall supply chain resilience.
Key Focus Areas
* Performance reporting
* Continuous improvement initiatives
* KPI development
* Inventory optimisation
* Logistics efficiency
* Risk mitigation
* Cross‑functional collaboration
Key Responsibilities
* Manage the day to day running of the Logistics Office.
* Carry out administrative tasks on behalf of the Operations Manager, including the creation and running of ad hoc reports.
* Ensure permanent and agency staff remain up to date with all paperwork, policies, and job related requirements.
* Ensure all daily Warehouse Management System (WMS) activities are completed and recorded accurately.
* Formulate and produce statistical information on operational performance.
* Respond promptly to issues raised by Logistics staff, Team Leaders, and Managers.
* Maintain clear and effective communication with Warehouse, Transport, and wider operational teams.
* Achieve the highest standards of quality, customer service, and operational excellence across all responsibilities.
* Monitor transactional activity and ensure all paperwork is completed, checked, stored, and forwarded appropriately.
* Provide daily line management to a team within logistics and administration.
* Manage Administration functions at the NDC to meet SLA requirements.
* Deliver a cost effective service to the Prison Service within agreed budgets.
* Manage Logistics team activities including order processing, receipts, inbound deliveries, stock checks, and discrepancy investigations.
* Oversee the Admin Support function providing administrative, clerical, HR, and purchasing support.
* Maintain close liaison with Warehouse Manager, Transport Manager, and their teams to ensure aligned operations.
* Manage stock checks in line with audit schedules and fully investigate discrepancies.
* Oversee the Warehouse Management System and associated IT requirements; provide management information systems to support NDC and wider HMPPS logistics operations.
* Ensure all administrative and operational staff are suitably trained and supported.
* Support new business implementation in conjunction with the Warehouse Manager, working closely with stakeholders to meet requirements.
* Attend customer/stakeholder liaison meetings and deliver presentations where required.
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