Job Vacancy: Spa Receptionist at Foxhills Collection
Are you a friendly and organized individual with a passion for providing exceptional customer service? Foxhills Collection is currently seeking a dedicated Spa Receptionist to join our team and be the first point of contact for guests visiting our luxurious spa facilities.
Position: Spa Receptionist
Location: Foxhills Collection
Type: Part-time/ Evenings
About Us:
Foxhills Collection is renowned for its luxurious accommodations, exquisite dining experiences, and world-class spa facilities. Located in Ottershaw, our establishment offers an unparalleled experience amidst stunning surroundings.
Responsibilities:
* Welcome and greet guests in a warm and friendly manner as they arrive at the spa reception area
* Assist guests with scheduling appointments, providing information on available treatments, packages, and promotions, and answering inquiries about spa services
* Handle phone calls and emails promptly and courteously, providing accurate information and assistance to guests
* Coordinate with spa therapists to ensure timely and efficient scheduling of appointments and services
* Maintain cleanliness and organization of the spa reception area, including desk, waiting area, and retail displays
* Process payments for spa services, retail purchases, and gift certificates, ensuring accuracy and confidentiality
* Lunch account reconciliation
* End of day administrative prodcedures
Requirements:
* Previous experience in a customer service or receptionist role, preferably in a spa, hospitality, or retail environment
* Excellent communication and interpersonal skills, with a friendly and professional demeanor
* Strong organisational and multitasking abilities, with attention to detail
* Proficiency in computer systems (including excel) and booking software
* Availability to work in the evenings is crucial as the role is based on 4 evenings per week.
Benefits:
* Competitive salary package
* Opportunities for career advancement and professional development
* Staff discounts on accommodations, dining, and spa services
* Access to spa facilities and wellness programs
* A supportive and collaborative work environment
Foxhills Collection is an equal opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
We endeavour to respond to all applicants, but anticipate a large response to this advert, so should this not be possible, please assume you have been unsuccessful if we have not been in touch after 2 weeks.
This position requires the candidate to prove their right to work in the UK
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