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Helpdesk Support Technician (Previous Relevant Experience is Required), Basingstoke
Client: Telent
Location:
Job Category: Other
EU work permit required: Yes
Job Views: 4
Posted: 12.05.2025
Expiry Date: 26.06.2025
Job Description:
Service Desk Analyst
Location: Camberley, GU15 3YL (Office based role)
Working pattern: 4 days on / 4 days off shift pattern (11hr rotating shifts, 7am-7pm/7pm-7am)
Job type: Full time, Permanent
Ref: 1405
Salary and Benefits: Competitive starting salary, Uncapped overtime options, 20% shift uplift, at-desk training, 26 days leave, career development
Telent is seeking a Service Desk Analyst (Customer Service Helpdesk Agent) to join our Customer IT Service Centre in Camberley. This role involves supporting our managed service contracts with training and career growth opportunities.
This role follows a 4 days on / 4 days off shift pattern, with 11-hour rotating shifts from our modern office (GU15 3YL).
Our Technology Teams are committed to digital innovation. Join us to help maintain the nation’s critical infrastructure and make a real impact.
Responsibilities include:
* First point of contact for incidents, requests, and queries via multiple channels
* Logging incidents and requests through online portals
* Providing excellent customer service
* Following up and updating customers
* Attending training sessions
* Ordering and scheduling IT spare parts and engineer resources
* Maintaining customer relationships and incident ownership
* Proactively liaising with vendors and managing escalations
* Meeting KPIs set by management
Candidate profile:
Customer service-oriented, with experience in retail, helpdesk, or similar environments. Proficiency in Microsoft Office is required. Technical experience is not mandatory, but a willingness to learn is essential. ITIL awareness is a plus.
What we offer:
* Growth opportunities across sectors and roles
* Inclusive culture valuing diversity
* Pension scheme (4-6% match)
* Family policies, health support, discounts
About Telent:
Leading in mission-critical communications and digital infrastructure, employing over 2,500 staff dedicated to innovation and connectivity. Join us to make a difference and develop your career.
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