Senior Dynamics 365 Business Central Support Consultant Up to £50k Benefits | Remote or Hybrid | UK-Based My client is a growing Microsoft Partner seeking a Senior Business Central Support Consultant to take ownership of their support function, ensuring clients receive expert-level assistance across a range of BC issues. This is a great opportunity for an experienced consultant who thrives on problem solving and delivering high-quality customer service in a fast-paced environment. Role Responsibilities Provide 2nd and 3rd line support for Dynamics 365 Business Central and legacy NAV systems Act as the escalation point for complex support tickets across all BC modules, with a focus on finance-related issues Troubleshoot functional and technical issues, identifying root causes and delivering effective solutions Work closely with development and consultancy teams to ensure issues are resolved efficiently and accurately Manage support cases from logging through to resolution, ensuring SLAs are met Maintain detailed documentation of support issues and resolutions to aid internal knowledge sharing Proactively identify recurring issues and suggest process or system improvements Assist with testing and deployment of patches, updates and new functionality Provide user training and support post go-live to ensure smooth adoption of systemsKnowledge & Skills Strong support experience with Dynamics NAV and Dynamics 365 Business Central Proven background in handling complex support cases within a Microsoft Partner or end-user environment Excellent understanding of BC functionality across finance, sales, purchasing, inventory and warehousing Strong communication skills and ability to manage client expectations effectively Logical problem solver with great attention to detail Familiarity with support ticketing systems and service desk processesWhat's on Offer Salary up to £50,000 25 days holiday plus bank holidays Remote or hybrid working options to suit your lifestyle Progression opportunities into consultancy, project delivery or team leadership Supportive team environment with ongoing learning and development Comprehensive benefits package LEGAL DISCLAIMER: This is not necessarily a job advertisement or posting; but may be an example of the many roles of this type that we regularly recruit for. Actual number of job vacancies and roles are subject to change