£51,149 per year (plus car allowance) Hybrid - Bedfordshire, MiltonKeynesand Peterborough 36.25 hours Monday Friday 9am 5.15pm Permanent, Full Time AtAmplius, our purpose is to create safe, happy homes and thriving communities. As our Extra Care Operations Manager,youlllead the day-to-day running of Independent Living and Extra Care Services, ensuring financial resilience while delivering exceptional, resident-focused care that truly reflects best practice and our values. Snapshot of your role Linemanagecolleagues, including Managers, Partnership Coordinators, Handypersons, and Admin Assistants. Lead the team to deliver quality, service outcomes, and performance standards required by the organisation and contracts. Ensure high-quality colleagues are recruited and manage performance, setting clearobjectivesand addressingpoor performance. Investigate disciplinary issues and complaints, completing reports asrequired. Monitor building compliance, voids, rent arrears, and low-level anti-social behaviour, managing issues effectively and escalating when needed. Build positive relationships with Local Authorities, key stakeholders, and external partners; contribute to contract management with other service providers. Be present in Extra Care Schemes, support operational management, and play an active role within the wider Independent Living Leadership Team. Whatwerelooking for Relevant housing or support qualification (or equivalent experience) with willingness to undertake CIH qualification; knowledge and experience of Independent Living Services. Experience in housing management, safeguarding, risk assessment, and using legislation to manage services safely and effectively. Strong leadership and team management skills, able to motivate a dispersed team, address performance, and nurturehigh standards. Financially astute, able to manage budgets,identifyefficiencies, andmaintainhigh-quality services while exploring new funding opportunities. Excellent communication skills, able to convey information clearly to staff, customers, stakeholders, and commissioners; confident presenting reports and using data analytics. Proficient with MS Office, Teams, SharePoint, OneDrive, and service-specific IT systems; able to manage multiple tasks and implement change effectively. Customer-centred, empathetic, innovative, flexible, and resilient, with integrity, problem-solving ability, attention to detail, and the ability to build trust and ensure confidentiality. A full UK driving license is essential for this role. DBS clearance isrequiredfor this role. Please read the attached Job Description before applying so you get the full scope of the role. Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You mustresidein the UK for the duration of your employment and provide Right to Work evidence. Closing: 24 February Phone screening: 2 March Interviews: 5 March