Title: Planned Maintenance Coordinator
Location: Dagenham
Salary: £28,
Days/ Hours of work: Monday - Friday, 08:00 - 17:00
Benefits
1. On-site parking
2. Full in-house training
3. Strong company culture
4. Clear progression opportunities
5. Regular team socials
6. 28 days of annual leave (inclusive of public holidays)
7. Annual reviews
The company
An established facilities company based in Dagenham are looking for an organised and proactive Helpdesk Administrator to join their Service team. You will be responsible for organising the 24hr servicing and emergency repairs at customers' premises. Always providing amazing customer service.
Duties
8. Scheduling visits and ensuring all visits are completed within the timescale required
9. Processing the paperwork from the visits made ready for invoicing
10. Liaising with engineers and subcontractors ensuring all tasks are carried out correctly and ensuring paperwork is received in a timely manor
11. General admin support/answering the phone on the main Helpdesk line
12. Carrying out risk assessment, developing safe working procedures and identifying specific health and safety training records.
13. Ensure all jobs are up to date on the company system and also with the customer.
14. Liaising with Engineers.
15. Promoting the interests of the group and furthering good inter-company relationships while updating the customer throughout the service we have provided
The ideal candidate
16. Previous facilities experience is preferable
17. Knowledge of MS suite including Excel and word
18. Can work independently and proactively
19. Strong organisation skills
20. Flexible and open-minded
21. Strong relationship building skills
22. A professional telephone manner
23. Great at problem-solving
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