The Duty Shift Manager is responsible for supporting the Corporate Security Manager in all aspects of the day-to-day security operations at a busy, high-profile, and prestigious contract.
They must be capable of managing and motivating a team to ensure the highest standards of service delivery, while striving for continuous improvement. The role also relies heavily on strong judgment, professionalism, and confidence to manage emergency and routine situations.
Main Duties
1. Manage and mentor a team of security professionals.
2. Solve problems, make decisions, and prioritize tasks effectively.
3. Commit to continuous improvement for oneself and the team.
4. Oversee the daily operations of security.
5. Act as the first point of contact for the security team, handling matters such as dress standards, discipline, and conduct.
6. Assist in ongoing training for security staff and ensure all officers are fully trained and inducted on site procedures and policies, including CCTV, access control, deliveries, fire alarms, and intruder alarms.
7. Develop teamwork and maintain high morale through effective motivation.
8. Support performance reviews and development of security officers.
9. Assist in security incidents such as protests, missing items, or complaints.
10. Provide customer/client liaison as required.
11. Ensure adherence to Assignment Instructions by the security team.
12. Convey important messages during security handovers, ensuring all personnel read and acknowledge them.
13. Keep security records and logs up to date.
14. Ensure compliance with relevant legislation on data protection.
What we are looking for
* Previous corporate security experience
* SIA license
* Excellent literacy and communication skills in English
* Computer and software literacy
* Reliability, self-motivation, and ability to work independently
* Ability to transfer motivation to staff
* Tact and diplomacy in dealing with people at all levels
* Self-confidence and interest in self-development
* Excellent attendance and punctuality record
Our market-leading flexible benefits scheme offers benefits tailored to your lifestyle, including access to a virtual GP, financial wellbeing assistance, and a customizable benefits platform called Choices. You can also enjoy high street discounts, gym memberships, cycle-to-work schemes, life cover, savings schemes, and employee recognition programs like Mitie Stars. We prioritize your career development through diverse training and learning resources.
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