Overview
The role is key within the CCBU payments section to support the team to ensure payments are made in a timely manner. The team processes approximately £12m in payments per month, making daily payments, handling returns and ensuring the sum to be paid is correct. The role involves investigating and resolving queries, often contacting providers and social care teams.
Responsibilities
* Undertake payments and raise invoices for people accessing social care services.
* Check invoices and payment schedules for providers and deal with queries.
* Undertake financial assessments for people accessing social care services via telephone or in person, assisting with all elements of income collection as required.
* Deal with customer/provider queries via telephone, in person or email.
Requirements
* Experience of working in a payments and/or charging service, ideally in the public sector, with a finance background.
* Ability to work with figures accurately and quickly.
* Proficiency in general ledger systems and strong Excel and Word skills.
* Excellent customer service skills and ability to communicate confidently and professionally over the phone or in person with service users.
* 4 GCSEs grade A to C including English Language and Mathematics (or equivalent).
* Experience of dealing with people and organisations in person, by telephone and in writing.
* Good computer literacy.
Closing Date
26 May 2026
#J-18808-Ljbffr