Customer Care Manager - 18 month fixed term contract
up to £62,000
Hampstead, North London
We are working with a leading developer looking for an experienced Customer Care Manager to join the team on a fixed term contract.
You will have excellent people skills and technical knowledge to co-ordinate, manage and progress new and existing residents through Home Demo, Handover, Move-in and warranty period.
You will have a New Homes Customer Service background, with excellent customer service skills and technical knowledge.
In this role, you will use your communication and customer service skills, your vast experience in resolving defects and a willingness to ensure residents’ satisfaction is at the centre of everything you do.
Reporting to the Customer Service Director, this is an 18 month fixed term contract.
You will be expected to:
* Organise Home Demonstrations with customers after legal completion
* To ensure all defects are logged and managed in a timely manner
* Liaise with the Construction, Technical, Commercial and Sales departments to ensure Customer Care issues are handled efficiently
* Ensure that all post-occupation remedial work is completed to the required standards, within company target timescales and in line with the requirements of the NHBC warranty
* Have full responsibility for all customer complaints and reach resolution within set timescales
* Dealing with the customer from the point of completion
* Arranging key handover
* Conducting site & welcome meetings
* Attending property's to discuss snag & defect list
* Conducting home demonstrations
* Managing the sub contractors on site
To be successful in the role, we are looking for:
* Previous experience as a Customer Service Manager in the housebuilding, having worked for a housebuilder, developer or housing association in a Customer Care role for a minimum 2 years
* Professional with a positive attitude
* Ability to multi-task whilst remaining calm under pressure
* Excellent interpersonal skills and customer service with strong communication skills
* Resilience in the face of negativity
* Full and valid UK driving licence
* The right to work in the UK
n.b. applicants without new homes customer care experience will be discounted.