Relationship Manager, FinTech, City
£70,000 - £90,000 + benefits
927594
Do you have proven experience as a relationship manager in a hands-on and fast-paced environment, working with financial institutions?
Are you comfortable presenting and able to deliver information clearly and concisely?
Do you have a client focused approach and a passion for delivering to a high standard?
If you are curious, tech-savvy, eager to keep learning and ready to bring energy to an organisation using strong project management skills, we’d love to hear from you.
Our client is a fast-growing FinTech company with a friendly and dynamic culture. They are looking for a talented individual manage and develop relationships with their clients and collaborate closely across the organisation to provide a consistently high level of service.
This role is hybrid, 3-4 days in office.
What you’ll be doing day to day:
* Building relationships with clients, managing day-to-day interactions while supporting the development of new relationships
* Developing relationships to a ‘partnership’ engagement
* Driving increased engagement between the clients and company, ensuring clients are satisfied with the services they receive
* Acting as the voice of the client, communicating their needs to internal teams to influence the continued development of the product offering
* Owning project management throughout the life cycle from a client commercial agreement to end-delivery, collaborating both with clients and colleagues
* Presenting and leading client meetings in multiple different forums
* Driving client adoption, value and outcomes leading to renewals of engagement, expansion of scope, and advocacy
* Becoming a product expert on the company platform
* Producing customised client presentations and developing client materials
* Working with key stakeholders to support materials required for internal committees or regulatory responses
* Constantly improving your industry knowledge through webinars / events/ readings
The skills you need to bring:
* 5-10 years’ professional experience in a relationship manager role either within a bank or within the financial services practice of a consulting firm / analytics company
* A strong understanding of the banking industry (Corporate and Investment Banking, Retail Banking, Asset Management)
* Effective, sharp, clear and succinct communication skills, both verbal and written
* Strong presentation skills, including to senior client stakeholders
* A passion for providing high-quality service to clients, relationship building, problem solving and teamwork
* Strong project management skills, with the ability to manage a portfolio of multiple projects simultaneously
* Proven ability to work in a fast-paced environment
* Ability to determine a client’s goals / objectives, desired outcomes and success measures, predict roadblocks and address them before they even occur
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