Are you passionate about IT and skilled in customer service? If so, we have an exciting opportunity for a Telecoms Technician to join our dynamic IT team at the Prestwich site of Greater Manchester Mental Health NHS Foundation Trust.
As a Telecoms Technician, you’ll play a key role in supporting staff across the Trust by providing technical assistance, troubleshooting hardware and software issues, and ensuring devices are functioning optimally.
You’ll be part of a fast‑paced environment where your ability to stay calm under pressure and deliver excellent customer service will be essential—especially when supporting staff in high‑pressure clinical settings.
While full training will be provided, we’re looking for someone who:
Qualifications
* Has a solid understanding of fundamental IT principles.
* Can manage their own workload with attention to detail and accuracy.
* Communicates clearly and professionally with users of all technical levels.
* Is keen, flexible, and self‑motivated.
* Can quickly integrate into a well‑established and supportive team.
Responsibilities
* Identify and analyze a range of VoIP and mobile issues and take the most appropriate method of resolution liaising with the ICT Telecoms Manager as necessary.
* Perform setup, configuration and maintenance tasks on end‑user VoIP and mobile devices.
* Provide remote and on‑site support service to staff within the Trust.
* Provide high‑quality technical support as required, to all users connected to the customer’s IT environment using diagnostic tools and fault‑finding techniques to identify root causes.
* Fix, diagnose faults where feasible or recommend appropriate solutions acknowledging and describing the implications for the end customer and for the internal IT teams.
* Assist with documenting all operational processes and procedures for designated services.
* Investigate, diagnose, test and resolve faults/problems from internal/external stakeholders to a satisfactory conclusion.
* Provide a structured approach to diagnosing, assimilating and critically interpreting operational objectives, risks and issues.
* Participate in the Trust IM&T on‑call rota.
Benefits
* Pay Enhancements: 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years.
* Excellent pension.
* Cycle to work scheme.
* Salary sacrifice car scheme.
* Wellbeing programme.
* Blue Light Card discounts.
* FuelGenie fuel cards (for applicable roles).
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