Overview
Customer Service Agent (Temporary)
Pay: £12.80 per hour
Location: Leamington Spa
Hours: Monday to Friday, 8.30am - 5.00pm
Responsibilities
* To provide excellent customer service and accurate customer administration.
* Communicating with customers through various communication channels including inbound phone calls.
* Resolve customer queries in a timely and professional manner.
* Complete account administration with a high level of accuracy.
* Liaise with all parts of the business in pursuit of resolving customer queries.
Ideal Candidate
* Be educated to GCSE (5 x A-C) standard or equivalent.
* Be PC literate and possess quick and accurate keyboard skills.
* Have a background in customer service or credit control and preferably sales ledger experience.
* Be able to multi-skill between queries received through various communication including inbound phone calls
* Be confident to work in busy, sometimes pressured environment.
* Be able to demonstrate customer focus and be tenacious in the pursuit of business and team goals, always looking to provide the best service for the customer.
* Be able to work as a team member,have a flexible and adaptable approach and will demonstrate excellent organisational skills.
* Havethe ability to usetheir initiative and analyse problems.
* Have great attention to detail.
* Demonstrateexcellent interpersonal skills, a professional telephone manner and a positive 'can do' attitude
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