Job Description:
Our client, a reputable social housing contractor based in Norwich is seeking a Resident Liaison Officer to join their team working with contracts in Norwich and the surrounding areas.
Vehicle and fuel card are included.
Working Hours - Monday - Friday 8am-5pm
£31-£32k dependent on experience.
Duties and Responsibilities.
-Working closely with the site manager to act as the primary point of contact for residents having kitchen and bathroom installation work carried out to their home.
-To organise, deliver and attend programmes of resident liaison/meetings where there is a need to consult residents on issues.
-Visiting properties at survey stage to carry out pre-start visitis or phone calls.
-Regularly visit properties and ensure residents are kept fully informed of what work will be taking place and when and be available for liaison throughout the work.
-Assist with health & safety checks.
-Deal with complaints including initial and follow up visits.
-Accurately record and acknowledge all customer contacts.
-Maintain communication to the highest possible standards of customer care with residents and site teams.
Requirements
- Experience of working in the social housing sector ideally in a similar role.
- Excellent customer service skills and experience of working with the general public in a
customer facing role.
- Full driving licens...