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Client:
Tesco
Location:
Job Category:
Customer Service
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EU work permit required:
Yes
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Job Reference:
9a809c84820f
Job Views:
6
Posted:
05.05.2025
Expiry Date:
19.06.2025
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Job Description:
What's in it for you:
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the store's daily operations by providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.
The customer is at the heart of everything we do. You will seek ways to improve service through coaching and feedback, ensuring a safe and welcoming environment.
Responsibilities include:
* Serving customers with passion and pride, providing natural service.
* Encouraging customer feedback via surveys.
* Working across store areas including online, tills, replenishment, vending, and stock routines.
* Practicing safety and following training.
* Participating in seasonal, community, and charity events.
* Understanding store performance and contributing to profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in/out accurately.
* Following security procedures and safety equipment protocols.
* Adhering to the 'think 25' policy for age-restricted products.
* Responding to assistance calls and explaining actions to customers.
* Maintaining a clean, organized store environment.
* Potentially managing shifts in absence of managers.
* Completing training to ensure safety and legality.
If the store has a Post Office Local, duties include daily operations of the post office, requiring background checks.
Flexible Working: We support flexible work arrangements to suit various life situations.
Core Purpose: Serving our customers, communities, and planet better every day.
Values:
* Customer-centric approach.
* Respectful treatment of others.
* Working as one team.
* Making things easier.
About us: One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, vending, and financial services. We are part of Tesco, committed to inclusivity and accessibility in our recruitment.
Benefits include: discounts, savings schemes, health and wellness support, flexible working, and more.
We value diversity and are an equal opportunity employer. Successful applicants will need to provide bank details on start date. For accessibility support, visit this link.
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