Interaction Recruitment are recruiting for an experienced Warehouse Operations Manager to lead a fast-paced FMCG/3PL warehouse. You will drive operational excellence across all functions—Goods In, B2B and D2C picking, kitting, and value-added services—ensuring high standards, customer satisfaction, and efficiency.
You will manage a team of 3 Team Managers, 7 Supervisors, 25 Operatives, plus temporary staff for peak periods. This is a senior leadership role requiring strong communication, change management, and a continuous improvement mindset.
Key Responsibilities:
Lead, coach, and develop multi-layered operational teams to meet performance targets
Oversee all warehouse functions: Goods In, Picking, Packing, Kitting, Despatch, and value-added services
Ensure accurate, timely, and high-quality order fulfilment across all channels
Drive WMS optimisation and lead implementation projects
Plan staffing, workflow, space, and MHE utilisation to maximise efficiency
Maintain compliance with health & safety, food safety, and legal standards
Manage performance, KPIs, attendance, development, and disciplinary processes
Build and maintain strong client relationships and collaborate with internal teams
Identify opportunities for process improvement, waste reduction, and operational efficiency
Essential Skills & Qualifications:
Proven leadership in FMCG or 3PL warehouse environments
Strong people management skills, including multi-layered team leadership
Expertise in warehouse operations, procedures, and best practices
WMS implementation and optimisation experience
Labour planning and resource management proficiency
Strong problem-solving, decision-making, and communication skills
Continuous improvement mindset with focus on operational excellence
Knowledge of Health & Safety and food safety standards
Microsoft Office and warehouse systems proficiency
MHE management experience
If you're interested in this role and would like more info then please contact Jack Ibbotson on (phone number removed) or
INDWF