Our client is a key player in the Defence & Security sector, currently seeking an In-Service Support Engineer to join their team in High Wycombe/West London.
The role involves providing back-office engineering support to end users globally, ensuring mission success around the clock!
Key Responsibilities:
Leading the delivery of In-Service support obligations, collaborating with the Project Manager, System Design Authority, and customers
Maintaining support project approaches in line with Defence Standards and customer contracts
Responding proactively to emerging technical issues, including customer fault reports
Collaborating with the engineering team to develop commercially and technically viable solutions
Managing and monitoring system performance, including root cause analysis of faults
Implementing programmes of inspection and preventative maintenance
Ensuring customer equipment remains safe for continued service
Coordinating with the field support team for defect investigations, surveys, and testing
Managing Integrated Logistics Support documentation and implementing change requests
Identifying resource conflicts or constraints for engineering management
Producing estimates and planning for new engineering work
Implementing obsolescence strategies for product lines
Job Requirements:
Bachelor's degree or higher diploma in Engineering or related discipline. Relevant experience considered in lieu of formal qualifications
Experience in Defence engineering, particularly during the Integration, Test, and In-Service phases
Experience in a lead role within defence engineering and/or in-service support is desirable
Ability to define, lead, and deliver work packages per customer contracts
Experience in planning and executing support tasks on engineering projects
Understanding of engineering project management principles
Proven track record of working under tight time constraints in challenging contexts
Experience with maritime equipment is advantageous
Personal Attributes:
Excellent interpersonal skills and ability to build rapport with diverse customers
Strong organisational and management skills
Accountability for the quality and timeliness of work, management, and technical decisions
Willingness to mentor and motivate junior team members
Strong stakeholder management skills and attention to detail
Collaborative mindset to achieve outstanding outcomes
Presence in the High Wycombe office at least three days a week is expected of the elected candidate
Benefits:
Optional 9-day fortnight
TOIL (Time Off In Lieu)
Flexible working hours
Early finish on Fridays
Annual bonus
Hybrid working options for certain roles
Casual dress code
25 days of holiday
Christmas shutdown
Option to buy or sell holiday
Option to purchase private healthcare, dental, and critical illness cover via salary sacrifice
Access to a rewards hub with discounts at over 200 stores
4 x annual salary life cover
If you are a dynamic and detail-oriented engineer looking to further your career in a progressive and dynamic environment, I encourage you to apply now! Please reach out to chat about this great opportunity