One of the UK’s leading 5-star housebuilders, known for delivering high-quality homes across the country, is looking for a Customer Care Maintenance Operative/Technician to join their North West team.
With a strong reputation for excellence and customer satisfaction, they focus on building well-designed, sustainable communities.
Focusing on delivering exceptional post-purchase support to homeowners within the North West region, you’ll visit customers' new homes to rectify reported defects, at the instruction of the office-based coordination team.
Key Responsibilities:
* Conduct inspections and perform maintenance tasks on newly occupied homes, ensuring all work meets the highest quality standards.
* Address and resolve reported defects promptly, maintaining clear communication with homeowners throughout the process.
* Coordinate with the Customer Care Team to ensure all necessary resources are available prior to appointments.
* Maintain accurate records of completed tasks and escalate any unresolved issues as needed.
* Uphold health and safety protocols, including the proper use of personal protective equipment (PPE) and adherence to property protection requirements.
Experience and Qualifications:
* Proven experience in a multi-trade role, with skills in basic plumbing, carpentry, tiling, and decorating.
* Preferably experienced in the new build housing industry.
* Strong problem-solving abilities and adaptability to various maintenance challenges.
* Excellent interpersonal and communication skills, with a commitment to delivering outstanding customer service.
* Ability to work independently, manage time effectively, and prioritize tasks.
* Possession of a valid UK driving licence.
Working Conditions:
* The role involves both indoor and occasional outdoor work in varying weather conditions.
* Travel to different site locations within the North West region is required.
* Occasional flexibility regarding working hours and duties is required off a 40-hour working week.
* Competitive salary of up to £36,000.
* Opportunity to earn commission based on TrustPilot surveys.
* Company van provided for work-related travel.
* Annual company bonus scheme.
* Contributory pension plan.
* 25 days of annual leave plus bank holidays.
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service
Industries
Construction
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