About the Role
Naturals at building rapport and with a talent for sales, our newest Travel Expert will join our vibrant, service-driven Holiday Experience Team as we ramp up for our busy peak booking period.
Joining this sales-focussed position, you can make the most of our generous commission scheme with average earners achieving up to £800 per month on top of their monthly salary.
In return for your hard-work, we can ensure you join a vibrant, inclusive work culture and make the most of fantastic career progression opportunities alongside some impressive company benefits!
Start date of 01 st July 2024.
Paying £22,308 per annum plus opportunity to earn up to £800 pcm (OTE £30,000 per annum)
Covering evenings and weekend shifts, 9am-5.30pm or 10.30am-7pm
33 days annual leave including bank holidays
Plus an additional day off for your Birthday
Plus an additional two volunteering days per year
A flexible hybrid-working policy, with a min two days a week from our Chester head office
An enhanced maternity and paternity policy
Inclusive and supportive work environment
Employee discounts and benefits with your wellbeing at the centre
Opportunities for career progression, personal development and opportunities to be recognised
Comprehensive training and development programs to set you up for success
Study support for additional qualifications, courses and accreditations
Numerous dedicated wellbeing initiatives and access to 24/7 mental health support
On-site gym at our Chester HQ
Joining our expert Holiday Experience team, you will be on the front-line of our Customer interaction, you will be the initial contact for all incoming booking queries and reservations from across the Sykes Cottages Group!
Expertly dealing with Holidaymakers bookings both over the phone and via our digital channel, our newest addition will handle each inbound and outbound calls from our Customers with the upmost professionalism and capability, ensuring our booking experience remains gold-standard and our customers leave every call impressed with our offering.
Perfect for those with a passion for travel, who have experience working within a call centre or customer service environment or simply driven in delivering a standout, competent service, this role promises expert training to ensure you reach success quickly whilst you join a close-knit, vibrant and dynamic team of Experts as you recommend products to enhance each Customers holiday.
If the above sounds like you? you are keen to join us in finding our Customers their perfect holiday with every contact? or you want to join a leader in the staycation sphere, we want to hear from you!
Your Responsibilities
We are looking for those with a previous experience in sales, whether this be through face to face, over the phone or through digital channels!
We want to hear from those with a strong track record of working successfully to sales targets, who hold excellent written and verbal communication skills and the ability to quickly build a rapport with a new customer, as well as good negotiation skills.
Our newest additions will be IT literate, and prepared to recognise and suggest improvement areas for the business.
To succeed in the role, you will be motivated and results driven with an ability to work under pressure. You will be customer-orientated and an excellent team player. You will also be reliable and punctual with good attention to detail.
This is the perfect position for an experience sales professional with a strong track record of working to (and exceeding) agreed targets for booking conversion and maximising sales opportunities and more importantly shine within their newest career challenge!
Skills and Qualifications
We know what kind of people we want in our team, someone who is driven, sociable and confident!
We will provide full training on our range of systems and customer skills, all driven by our inhouse Training Team, dedicated to ensuring you get off to the best start in your new role!
All we ask is you have the following (we can handle the rest):
Previous experience dealing with Customers over the phone or through digital channels
Proven track record meeting sales targets
Strong sales experience (through retail, travel, telephony, face to face or online)
Ability to perform well under pressure
Ability to think on your feet
Previous Customer Service experience
Driven attitude and excellent work ethic
If this sounds like something you can get your teeth into? are excited to join a fantastic, close-knit team of colleagues? or eager to be our newest successful Travel Expert? We want to hear from you!
Who we are
Sykes Holiday Cottages is a business with big dreams and bursting with ambition. We have pinned our sights on becoming the UK's number one holiday rental agency and will stop at nothing to reach our goal, combining over 30 years industry experience with our fierce company drive to become the best in the market for what we do. What started as a small, family-run company has now grown to be an 2000-strong workforce of ambitious, passionate professionals working under the Forge Holiday Group parent brand.
The Forge Holiday Group encompasses Sykes Holiday Cottages, Forest Holidays, UKcaravans4hire and Bachcare in New Zealand and unites us under four company values, which are the foundations of every aspect of our business and remain at the heart of everything we do. By Being One Team, Owning it, Communicating Honestly and showcasing a devotion to Learning, Growing and Innovating, we remain true to our original ethos and ensure we stay true to our Customers, Owners and Colleagues alike.
Sykes Holiday Cottages is extremely proud to be B Corp Certified, which means we are part of a global community of businesses leading a worldwide movement for an equitable, inclusive and regenerative economy.
Diversity and Inclusion:
Here at the Sykes Cottages Family, we encourage and welcome our people to bring their authentic and best selves to work every day. We know the power that comes from different ideas, backgrounds and perspectives. We recognise the role diversity plays in achieving our goals as a business. We actively welcome applications from as wide a range of backgrounds as possible. If you need any particular support or accommodations as part of your application process, please get in touch - our recruitment team are happy to help.
Hybrid Working:
We are proud to support hybrid-working across the business, with a mixture or remote and office working available. This will be discussed during your interview.
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