Suffolk County Council Address: Register Officer, Bury St Edmunds, Suffolk IP33 1UZ, On-site working Salary: £28, 598 per annum (pro rata) Hours: Post 1: 29 hours per week to be worked on Monday, Tuesday, Thursday and Friday, Post 2: 15 hours per week to be worked on Wednesday and Friday Contract: Permanent At Suffolk County Council, every role is a chance to create positive change. As a Registration Assistant in the Registration Office, you’ll see the direct impact of your work on the people that make Suffolk special. Join us and turn your passion for progress into action. Reimagine the possibilities. Your role and responsibilities You will be taking phone calls from members of the public, responding to questions, booking appointments and ceremonies, issuing certificates and carrying out searches of the historic records. This will include the handling of financial transactions and the responsibility of working with secure stock and maintaining records in relation to a range of registration service activities. You will also be required to undertake reception duties greeting and directing visitors to the office. You will also be responding to enquiries in writing and directing people to our on-line digital channels. From time to time, you may be required to mentor and train less experienced colleagues and deputise for more senior staff. You will need to be able to work effectively to agreed deadlines, producing accurate work where a high level of attention to detail is required strong communication and customer service skills, with the ability to deal sensitively and professionally with customers who may be experiencing heightened emotions a willingness to learn and develop, and be able to apply existing skills, knowledge, and experience positively within the role to be educated to level 3 standard or have clear evidence of an equivalent level of knowledge and experience. You can view a full list of requirements in the Job and Person Profile see below. If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application. The team Through a strong commitment to quality and compassion, the service ensures the timely, respectful, and accurate registration of births and deaths, along with the efficient issue of certificates We operate as a collaborative team, working together to deliver the best possible experience and outcomes for customers. We are an inclusive team and always welcome ideas to adapt and improve the way we deliver. The office operates Monday to Friday, with public opening hours from 9:00am to 4:00pm. Empowering Everyone We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report. For more information Please contact Elisabeth Dobing for a casual conversation. You can contact them either by calling 0345 607 2060 or emailing bury.registrars@suffolk.gov.uk How to apply Step 1 - Read the Job and Person Profile (Word). Step 2 - Click ‘Apply Now’ to start your online application. Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template (Word). Give an example of when you managed multiple competing demands (calls, visitors, admin tasks) at the same time. How did you prioritise and maintain service standards? Tell us about a time you needed to gather accurate information from a customer to complete a process. How did you make sure you captured the details correctly and avoided errors? Give an example of when your attention to detail prevented a mistake (for instance in records, forms, spelling, or written communications). What checks did you use? Please note: Without a supporting statement, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format. For guidance on completing your application, please see our How to Apply page. Planning to use Artificial Intelligence (AI)? Please ensure your application still reflects your own skills, experience and ideas. If used inappropriately, your application may not be processed. Please read our guidance for using AI to understand what’s acceptable. Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at recruitment@suffolk.gov.uk or 03456 014412. You can find examples of possible adjustments on our Reasonable Adjustment pages. Closing date: 11.30 pm, 12 May 2026. Promoted as SPJ (Standard Plus Job) on Suffolk Jobs Direct. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. LI-Onsite As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities. In return, you’ll enjoy: up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days membership of a competitive Local Government Pension Scheme (LGPS) travel, lifestyle, health and wellbeing benefits performance-related annual pay progression, in addition to an annual cost-of-living pay increase training and encouragement to expand your knowledge a variety of career development opportunities across our organisation diverse and active staff networks flexible working options, with the right to request flexible working from your first day Plus lots more! If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk) .