About the Brand
OMEGA is a company of the Swatch Group, the worlds leading watch manufacturer. Since, the brand has been synonymous with excellence, innovation, design and precision. Thanks to its pioneering spirit, OMEGA was the first watch worn on the moon, and it has enjoyed many other accomplishments and explorations in the ocean and in space. Its womens watches have been amongst the most admired and ingenious in the industry and, most recently, OMEGAs reputation has been enhanced by its achievements in anti-magnetic watchmaking and its Master Chronometer certified watches, the industrys highest standard for precision and performance.
OMEGA has been the Official Timekeeper of 30 Olympic Games since and is also a leading name in golf, swimming, athletics, bobsleigh and sailing. Partnerships with social causes include Orbis International and its Flying Eye Hospital, as well as the GoodPlanet Foundation. Today, OMEGA's family of brand ambassadors includes James Bond, George Clooney, Nicole Kidman, Eddie Redmayne, Daniel Craig, Cindy Crawford, Michael Phelps, Rory McIlroy, Sergio Garcia, Buzz Aldrin and many more.
Scope of the Job
To provide exceptional levels of customer service to all customers. Merchandise, promote and sale of all OMEGA products to end consumers. Meeting all sales targets and Boutique objectives.
Your Key responsibilities
Key Responsibilities
Management
To assist the management team in training, supervising and motivating employees
Plan, organise and prioritise yourself and the team to optimise usage of available time.
Deliver high customer service within the team.
Motivate and develop team performance.
Assist in ad-hoc managerial tasks as required.
Sales
Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
Ensure good knowledge of all functions of watches and other OMEGA products.
Provide reliable information to customers in all matters relating to sales and customer service.
Help display merchandise as directed.
Contribute to the store reaching its monthly, quarterly and annual sales targets.
Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Boutique.
Security
Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
Maintain/build a general awareness of products and security hot spots.
Follow Company policy and procedures for opening/closing the store.
Maintain correct processing of all deliveries.
Care of the Boutique
Ensure the store is kept clean and presentable at all times.
Back of house and shop floor are both just as important.
Health and Safety aware.
Good Visual Merchandising standards and align with the Company policies and prcoedure.
Communication
Adhere to company policies and regulations.
Attend briefing sessions as directed by your line manager.
Can present, and conduct, themselves in a professional manner to both customers and colleagues.
Can deal with international customers and familiar with their customs and culture.
Can communicate clearly to consumers and colleagues.
Product Knowledge
Attend regular training days.
Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
Be able to deliver good product knowledge to our customers.
Other
To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
To entertain clients and guests within the boutique and external environment.
Professional requirements
Proven experience in the Retail Industry at a sales advisor level.
Previous experience with watches/jewellery, or a prestigious retail background.
Must demonstrate good understanding of luxury retail.
Must enjoy their work and have a natural passion for OMEGA, watches in general, or selling in a luxury retailer.
Be accommodating to shifts, longer trading hours and staying late for VIPs etc.
Have experience dealing with international customers.
Ability to communicate in other languages for example, Mandarin or Arabic.
For those candidates with lesser experience, we may consider Retail Sales Advisor if you have been working in luxury retail.
Upper Mall East Bull Ring Shopping Centre
B5 4BG Birmingham (England)
United Kingdom
Company address
The Swatch Group (UK) Limited
Building
2nd Floor East Wing
The Royals Business Park
Dockside Road
GB-London E16 2QU
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