Salary: £28,000 - 32,000 per year Requirements: Strong troubleshooting and diagnostic skills Confident communication with users of all technical abilities Ownership and pride in delivering high-quality IT support Good experience in Windows support, Microsoft 365, Active Directory, and networking fundamentals Responsibilities: Diagnose and resolve complex technical issues within agreed SLAs Liaise with the Head of IT and third-party providers for complicated escalations Conduct root cause analysis and implement long-term, permanent fixes Support operating systems, business applications, and core infrastructure, and manage user accounts and permissions Ensure Cyber Essentials Plus requirements are maintained Support onboarding and offboarding processes in line with company policies Support M365, device rollout, and system deployment projects Technologies: Active Directory Support Microsoft 365 Windows Office 365 More: We are a well-established and growing organization, seeking an experienced IT Support Engineer to join our small but highly effective IT team. This varied, hands-on role involves supporting users across multiple sites and ensuring the smooth day-to-day operation of our IT systems. We offer a supportive environment that values autonomy and delivering excellent user support, ideal for proactive IT professionals. last updated 8 week of 2026