Our client is a leading provider of bespoke luxury experiences, hospitality packages, and artwork going from strength to strength.
They are currently looking to expand their team and recruit a Customer Experience Executive. In this client-facing role, you'll take ownership of a portfolio of luxury experiences - liaising with suppliers and customers to manage all bookings and ensure an exceptional experience from start to finish.
This role requires an individual who understands the importance of outstanding customer service and enjoys working in a fast-paced, ever-evolving environment.
£28k - £30k plus excellent benefits. Office based, Mon to Fri.
Key Responsibilities
Manage a dedicated portfolio of customer experiences, coordinating all elements from booking to post-delivery feedback
Deliver a high-end, concierge-style service to clients
Act as a key point of contact for customers, building trust and long-term relationships
Collaborate with suppliers to confirm logistics and maintain strong working relationships
Resolve any customer issues efficiently and professionally
Support the finance team by reviewing and approving supplier invoices
Contribute to continuous improvement by identifying service upgrade opportunities and obtaining customer feedback
Maintain relationships with suppliers and build a positive rapport
Follow internal processes and participate in project-based initiatives
Skills and Experience required
Proven experience in a customer service, client-facing, or administration role (hospitality, luxury travel, concierge or events experience a plus)
Highly organised and methodical with the ability to manage multiple priorities simultaneously
Exceptional communication skills - confident, clear, and professional
A proactive problem solver who can think on their feet
Comfortable using CRM systems and quick to adapt to new technology
Strong working knowledge of Microsoft Office, particularly Excel
Team player with a can-do attitude
A commitment to going the extra mile for clients
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
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