THE OPPORTUNITY:Macildowie are currently recruiting for a Contact Centre Manager working for a growing organisation based in Leicestershire.This is an exciting opportunity to work for a company that is a leader in their industry and has a strong focus on delivering exceptional customer service. As the successful candidate, you will be responsible for managing the day-to-day operations of the Contact Centre, ensuring that the team is delivering a high level of service to customers, you will be a natural leader, drive positive people engagement to motivate and in-still the right professional working behaviours within your team, whilst working to achieve SLAs within a fast-paced, pressurised environment.Working shoulder-to-shoulder with your team to develop, train and motivate, you will be required to work initially on a full-time basis within the contact centre (Monday-Friday) across a 37 hour working week, to drive the change required. There will be opportunities required for flexibility, and occasional weekend working, if crisis situations occur!THE ROLE & YOUR RESPONSIBILITIES: Managing budget and stockReconciling bank transactions. Arranging trainings. Liaising with suppliers. Effectively addressing clients' inquiries via telephone, email, and social media platforms. EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE: Proven experience managing a Contact Centre team, preferably within a highly regulated, financial serv...