Are you passionate about cycling, sustainability, and operational excellence? Bike Club, a pioneering force in children’s bike subscription services, is on the lookout for a committed Customer Support Executive to initiate and elevate our customer experience, while championing the flourishing community of family cyclists in UK and Germany.
Bike Club Introduction
At Bike Club, we offer subscriptions for children’s bikes that grow with your kids. Families pay a monthly fee, and when their children outgrow their bikes, we exchange them for a larger size. We refurbish the used bikes and make them available to other families. It’s sustainable and hassle-free.
With over 80,000 bikes, we are the second-largest bike rental network globally, and the largest in the children’s bike sector. With over $50 million in funding, we are rapidly expanding across Europe. While our headquarters is in the United Kingdom, we are also active in Germany.
Tasks
As a Senior Mechanic, you will play a key role in the workshop, ensuring high-quality servicing, repairs, and pre-delivery inspections (PDIs). You will oversee the bike workflow from start to finish.
You will also support the development of Junior and Intermediate Mechanics, help maintain workshop efficiency and uphold safety & quality standards.
Key Responsibilities
Technical Work & Performance Targets
* Complete 15 rebike services & repairs per day or 20 new bike PDIs per day.
* Perform advanced servicing, diagnostics, and repairs, including but not limited to:
* Brake system maintenance (including hydraulic disc brakes).
* Drivetrain servicing (including bottom bracket replacement).
* Wheel maintenance (including truing).
* Steering maintenance (including headset replacements).
* Suspension and rigid fork replacement.
* Gear system maintenance (including front derailleur replacements).
* Quality control (QC) bikes before packing to ensure they meet safety, cleanliness and performance standards.
* Report quality control issues to the Operations Team and feedback to individual mechanics.
* Triage bikes on return, diagnosing issues and recommending appropriate repairs.
* Assist in resolving technical problems in the workshop.
Leadership & Workshop Operations
* Coach Intermediate & Junior mechanics, providing guidance and training.
* Promote teamwork and a healthy, inclusive workshop culture.
* Ensure full compliance with Health & Safety (H&S) requirements.
* Keep the workshop clean and tidy, maintaining a well-organised workspace.
* Proactively share new ideas to create efficiency and improvements.
* Monitor parts usage and inventory, and report low stock to the line manager.
Requirements
* Ensure production of a minimum of 75 rebikes or 100 new bikes per week.
* Encourage mechanics to keep common areas clean and organized.
* Support and train mechanics to meet BC quality standards.
* Sharing ideas on increasing efficiency of processes.
* Aim for a 98% fault-free rate for bikes sent to members.
Skills & Experience
* Cytech Level 2 certification (or equivalent experience).
* Proven experience servicing hybrid, mountain, gravel, and BMX bikes, including rigid and suspension forks.
* Strong problem-solving skills and attention to detail.
* Ability to work efficiently in a fast-paced workshop environment.
* Good communication skills and a team-oriented mindset.
Benefits
* We offer 26 days per year + bank holidays
* Pension salary sacrifice
* Enhanced Maternity and Paternity Leave
* Employee Discount on our bikes
* Monthly pizza party
* Cycle to Work scheme
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