Overview
Optegra has an exciting new opportunity for an experienced Patient Liaison to join our amazing and supportive team in our prestige private Colchester Eye Hospital. This is a part-time position of 25 hours a week with fully funded training programs.
The Role
The Patient Liaison serves as the primary point of contact for patients, ensuring that every patient receives service excellence and that eligible patients convert to surgery. This role involves managing the patient journey and ensuring effective communication at all times. The ideal candidate will be compassionate, organised, able to effectively communicate with patients, able to work under pressure, and able to deliver on weekly sales KPIs and targets.
Key Responsibilities
* Perform welcome calls for patients 48 hours prior to their initial appointments. Inform them of the day’s process, what to expect, removal of contact lenses prior to appointment, and answer any questions.
* Welcome patients on the day of their initial consultation and ensure a seamless experience throughout their appointment by following the standard meeting and greeting procedures.
* Learn and participate in the Service Excellence approach to customer and patient service and apply these principles to provide exemplary standards of patient care.
* Build rapport with patients, acting as their primary contact for questions or concerns.
* Schedule, reschedule, and confirm patient appointments.
* Participate in weekly PL meetings to discuss challenges, share ideas, and review conversion strategies.
* Provide information to patients regarding their appointments, procedures, and other queries.
* Ensure the consultant has all patient information needed to consent patients on clinic days.
Requirements
* Previous experience working as a patient liaison in the healthcare industry is desirable.
* Sales experience and working on KPIs and targets is mandatory.
* Strong working knowledge of all Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
* Proficiency with computer programs and technology, including electronic medical records systems.
* Strong communication and interpersonal skills, with the ability to build relationships and effectively communicate with patients, families, and healthcare professionals.
* Problem-solving and conflict-resolution skills, with the ability to handle complex and emotionally charged situations.
* Strong organisational and time management skills, with the ability to manage multiple tasks and prioritise effectively.
* Ability to work well under pressure and in a fast-paced environment.
Benefits
* Generous salary up to £30,000 dependent on experience
* Generous matched pension contributions
* 33 days annual leave inclusive of bank holidays
* Flexible working and SMART working schemes
* Funded training and development
* Celebrating anniversaries
* Annual STAR awards
* Blue Light Card discounts
* Free laser eye treatment for you and 20% discount for friends and family
* Private Healthcare, 24/7 GP appointments, free Physio and counselling
* Enhanced maternity and paternity leave
* Cycle to work scheme and season ticket loan
If this sounds like you, please apply for the role. You’ll see and feel the Optegra difference when you walk through the door and have every opportunity to really make a difference. For more information about Optegra, visit: https://www.optegra.com/optegra-story/
Optegra is proud to be an inclusive business where you can enjoy the career you want, without changing the person you are. We’re welcoming to all, working together as a supportive team, respecting the uniqueness of every individual we work with.
Closing date: Please get your application to us as soon as possible. We may close this vacancy once we have received sufficient applications.
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