1st / 2nd Line IT Support Engineer
Location: Wokingham
Salary: to £28,000
Are you ready to take the next step in your IT career? We're looking for a 1st/2nd Line IT Support Engineer to join our close-knit technical services team in Wokingham.
This isn't your average support role. Alongside helping end-users and solving day-to-day technical issues, you'll also get hands-on with projects, working directly with our project engineers to grow your skills and experience.
If you're ambitious, love solving problems, and want to build your technical career in a supportive environment, this could be the move for you.
What you'll be doing
* Acting as the first point of contact for IT support queries (phone & email)
* Providing 1st/2nd line remote support and escalating when needed
* Managing customer requests such as installations, user account changes, and updates
* Carrying out daily/weekly health and backup checks
* Contributing to and improving technical documentation
* Assisting project engineers on a variety of client projects
What we're looking for
* Previous experience supporting Windows Desktop, Office 365 and Active Directory
* Basic understanding of networking (TCP/IP, firewalls, routers, switches)
* Great communication skills - able to talk tech in plain English
* A team player with a "can-do" attitude who takes ownership
Nice-to-haves (but not essential):
* Experience supporting Apple Mac devices
* Knowledge of Azure
* Familiarity with corporate antivirus tools
Qualifications ( not essential)
* ITIL knowledge or certification
* CompTIA IT Fundamentals+ (ITF+)
* Microsoft Technology Associate (MTA)
Why join us?
* A chance to develop beyond just support - with hands-on project work included
* Small, friendly, collaborative team where your ideas are heard
* Ongoing training and personal development encouraged
* Opportunity to grow your technical career with real variety in your day
The essentials
* Must be eligible to live and work in the UK
* Full UK driving licence required
If you are a 1st Line Support Engineer, IT Technician, or 2nd Line Support Engineer, looking for a role where you can make an impact, grow your skills, and work on more than just tickets, we'd love to hear from you.