Job description
At ORONA, we are global leaders in the design, manufacture, installation, maintenance and modernisation of lifts, escalators, moving ramps and walkways. Operating in over 100 countries, with 330,000 lifts worldwide using our technology and 2 manufacturing plants, we are proud to be Number 1 in Europe for complete lift production capacity.
The Role
We are seeking a Service Coordinator to join our onsite team in the Glasgow office. In this role, you will work closely with the Service and Account Managers to ensure the local maintenance team delivers outstanding service to all customers. You will also provide administrative and commercial support, including preparing estimates, issuing repair quotations, and following up’s.
Key Responsibilities
1. Updating internal systems on receipt of customer order/insurance works etc.
2. Responsible for regular contact with customers via email and telephone to agree suitable dates for works to be carried out.
3. Order materials as required and supported by company technicians with any technical queries.
4. Manage inwards materials and collate and arrange for distribution to in house engineers and sub-contractors as required.
5. On completion of repairs will close down ensuring monthly targets are at least achieved.
6. Management of live order book, forecast for production and providing accurate reporting to management team.
7. Manage and guide customer expectations on the company’s services.
8. Support the regional office service administration functions, including the call
What We’re Looking For
We expect you to have gained experience within a role where you have built effective relationships with internal and external customers, gaining their trust and respect through meeting and exceeding their expectations.
9. Confident and proficient at using Microsoft Office Products including Word and Excel, Databases and Online Portals and able to work on your own initiative.
10. Key interpersonal skills include being approachable, organised and able to work to demanding deadlines.
11. Administration – organises files, both paper and computer, in a clear a systematic way that is easy to understand and use.
12. Detail Conscious – able to deliver accurate work with all the “Ts” crossed and the “Is” dotted.
Why Join ORONA?
We offer more than just a job — we offer long-term career development within a stable and growing company.
What We Offer:
Attractive Salary: Competitive pay that reflects your skills and experience
Generous Holiday Allowance: Enjoy 25 days of annual leave, increasing to 30 with service, and 8 public holidays
Secure Future: Benefit from a pension scheme with increasing company contributions as you grow with us
Peace of Mind: Life Insurance to support you and your loved ones
Health & Wellbeing: Medical Cash Back Plan to help with health costs, plus access to 24/7 GP services
Family-Friendly Benefits: Enhanced leave for family-related events and emergencies
Support When You Need It: Employee Assistance Programme offering confidential support for personal or work-related challenges
Eye Care: Eyecare vouchers to help keep your vision sharp
Recognition for Longevity: Long Service Awards to celebrate your milestones with us
Referral Rewards: Earn a Recruitment Referral Fee by helping us find top talent
Continuous Growth: Ongoing Training & Development opportunities to support your career journey
Join ORONA and be part of a company moving the world safely and efficiently every day.
Requirements
You must be eligible to work in the UK