Job Description
Patchway, Bristol£27,000 basic salary (OTE up to £34,000)Brook Street are currently recruiting on behalf of our automotive client for a Service Advisor to join their busy and customer-focused team in Patchway.This is an excellent opportunity for someone with strong customer service experience who enjoys working in a fast-paced environment and takes pride in delivering an outstanding customer journey.About the RoleAs a Service Advisor, you will be the first point of contact for customers requiring vehicle servicing and repairs. You'll play a key role in ensuring a seamless experience from initial enquiry through to completion, delivering clear communication and excellent service throughout.Key ResponsibilitiesActing as the main point of contact for customers, providing a friendly and professional serviceBooking in vehicles for servicing, maintenance, and repair workLiaising with the workshop team to ensure work is completed efficientlyExplaining required repairs and costs in a clear, customer-friendly wayManaging job cards, invoicing, and general administrative dutiesKeeping accurate customer and vehicle recordsRecommending additional services and products where appropriateMaintaining strong organisation and attention to detail at all timesWhat We're Looking ForPrevious experience in a customer service or automotive role (Service Advisor experience desirable)Strong communication skills with the ability to simplify technical informationExcellent organisational and multitasking abilitiesConfident using IT systemsA proactive, customer-first attitudeHigh attention to detailFull UK driving licence (essential)Working HoursMonday to FridaySaturdays on a rotaWhat's in it for You?£27,000 basic salary with realistic OTE up to £34,00022 days holiday plus bank holidays (increasing with service)Company pension schemeEmployee discount schemesWellbeing support servicesHealth benefits including eye care and seasonal vaccinationsAdditional InformationApplicants must have the right to work in the UKDriving licence checks will be completed as part of the recruitment processUnfortunately, visa sponsorship is not availableIf you're passionate about customer service and looking to build a career within the automotive industry, apply today with Brook Street!If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.TPBN1_UKTJ