IT Helpdesk Manager nr. Tunbridge Wells / WFH to £65k
Opportunity to progress your career as a Helpdesk Manager for a successful IT Managed Service Provider.
As an IT Helpdesk Manager you will lead the day-to-day operation of a busy support function, ensuring the delivery of exceptional service while creating an environment where technical teams can perform at their best. You'll be leadership focused, centred on managing people, processes, workload planning and service quality.
Overseeing team performance, resource allocation, service delivery and operational effectiveness you'll ensure tickets and requests are managed efficiently and client expectations are consistently met. You will drive service improvements, monitor key performance metrics and help build a culture of accountability, collaboration and continuous improvement, collaborating closely with technical specialists and business leaders.
Location / WFH:
You'll join the team based near Tunbridge Wells (parking available), three days a week with flexibility to work from home twice a week.
About you:
What's in it for you: