Overview
Our General Managers are the best in the business! As a commercially minded but customer focused individual, you are responsible for keeping Village ahead of the pack, delivering the group strategy in order to achieve commercial returns. Our business is built around its people and as such you will be an inspirational leader, investing time in developing and nurturing your people so they are equipped to be the best they can be whilst ensuring that we deliver celebrity service to all our guests! This unique role oversees the entire operation, including Leisure Club, Pub & Grill and Hotel. Do you want to be part of something special?
Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.
Join us and we can offer you benefits* such as…
Responsibilities
* Deliver the group strategy in order to deliver commercial returns
* Drive and adhere to consistent brand standards and profit performance
* Drive quality and value that ensures amazing hospitality
* Create an engaged team through development opportunities, reward & recognition and a culture of teamwork
* Achieve excellent guest satisfaction scores, external audit and internal audit scores
* Communicate the transactional marketing strategy to Heads of Department to ensure collateral is used in a timely and appropriate way
* Build close working relationships with marketing and build brand awareness utilising tools such as Inbox and social media sites
* Participate in the recruitment and promotion of all employees
* Using the KPI’s, benchmark hotel departments and focus on the bottom performers to drive improvement and highlight underperforming managers
What we need from you
* Will know and understand what it means to deliver amazing hospitality and will thrive on the challenge of always exceeding guests’ expectations.
* Will be expected to achieve a level of service through the constant monitoring of our established brand standards.
* Should be highly attentive to detail and be capable of delivering consistent standards.
* Should have a warm, personable nature and a can-do attitude.
* Must have experience in a similar environment with the knowledge and confidence to deliver.
Please note - All offers are subject to a successful DBS check in this role
Join the team that Work, Grow & Play the Village Way!
Compensation
Compensation: To be discussed
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