Interim income manager (housing)

Are you an experienced Income Manager with a strong understanding of Housing Benefit? Can you improve arrears performance while fixing the systems, processes and data issues sitting behind it? Do you enjoy getting into the detail, solving problems and leaving behind a more sustainable way of working?

Robertson Bell are supporting a housing provider in the recruitment of an Interim Income Manager (Housing) on a fully remote basis. Reporting to the Finance Director, this role will provide additional leadership and capacity across income collection, arrears management, Housing Benefit challenges and income-related process improvement.

Key responsibilities include:

• Reviewing arrears levels, aged debt and high-risk accounts to maximise income collection and reduce historic debt
• Supporting the response to Housing Benefit challenges across multiple local authorities, including developing consistent responses and improving internal processes
• Leading two Income Officers, assessing team capacity, capability and ways of working
• Reviewing income management systems, workflows, reporting, data quality and KPI tracking
• Supporting improvements around rent and service charge information, Direct Debit uptake, dashboards and standard operating procedures
• Working closely with senior leaders to implement quick wins while creating a sustainable reduction in arrears

This is a hands-on interim assignment suited to someone who can balance BAU delivery with problem solving. The organisation has grown quickly in recent years and is now focused on improving governance, strengthening income collection and creating clearer, more consistent processes. You will inherit a function that needs structure, pace and practical solutions, with the opportunity to make a tangible difference quickly.

To be considered, please meet these criteria:

• Proven experience in income collection, arrears management or Housing Benefit within a registered provider of social housing or local authority
• Strong understanding of Housing Benefit processes, challenges and income recovery
• Ability to improve processes, data quality, reporting and operational controls
• Experience managing or supporting income teams successfully while working remotely
• Confident working with senior stakeholders and producing clear, practical solutions
• Availability to start at short notice

Applications are being reviewed immediately, so please submit your CV as soon as possible.