Air Personnel are looking for a FBO Manager to join their client based at Glasgow airport
As FBO Manager, you will be responsible for leading the operation and ensuring delivery of safe, efficient, and customer focused services in line with company policies and regulatory standards. You will act as the key point of contact for clients and stakeholders, while ensuring that all team members are motivated, trained, and performing to the highest standard.
We are seeking an experienced aviation professional with a strong operational background and a passion for premium service. You’ll have a hands-on leadership style, commercial awareness, and a proven ability to build high-performing teams.
With operations in the UK, Jersey, Europe and the Middle East, a career with us can offer travel, personal growth opportunities and the ability for long-term progression in a fast paced and dynamic service industry.
Responsibilities:
Leadership and overall responsibility for performance management of team and service levels in line with company procedures
Developing and implementing procedures and strategy for all FBO operations
Ownership of FBO Operations Manual
Enforcing security and safety procedures in the FBO and on the ramp
Responsible for P&L performance and budgeting and oversee finance processes i.e invoicing
Managing security and safety procedures in the FBO and on the ramp
Liaising with senior management for approvals on financial expenses for the FBO, budgeting, forecasting and expense management
Coordinating with Quality and Safety Manager on formalising, updating and implementing required procedures
Hire, train and evaluate FBO staff. Also ensure timely training and performance reviews for the staff
Manage ramp team ensuring safety and procedures
Conduct investigations of incidents in line with ICAO, IATA and ISBAH regulations and procedures
Maintain positive relationships and a collaborative approach with all FBO customers, suppliers and stakeholders
Encourage employee involvement and suggestions in the improvement and growth of the FBO, its people and its processes.
Perform ramp activities and ground handling procedures, when required due to shortage of staff
Ensure operational efficiency through effective management of resources and minimizing costs.
Report to senior management on high priority incidents, department performance, budget reviews and any urgent approvals
Develop and implement strategies in order to grow market share and maximize FBO revenues
Regular monitoring and recording of KPIs, market activities, business volumes and margins
Skills, Qualifications and Experience required:
Essential
Extensive experience in FBO and/or ground handling operations
Experience in managing multicultural operational teams
Proven performance management experience
Strong commercial and budgeting/forecasting skills
In-depth knowledge of ground handling procedures and staff rostering
Demonstrated ability to drive P&L performance and cost optimisation
Experience delivering 5-star customer service
A highly motivated “people person” with excellent interpersonal skills
Strong leadership and team development capabilities
Advantageous
AVSEC experience or certification
Experience in business plan development and execution
In addition to a Competitive Salary, we will offer you:
Competitive Group Pension Scheme
Comprehensive Life Assurance *
Comprehensive Income Protection *
Comprehensive Travel Insurance *
Comprehensive Private Healthcare (after successful passing of probation) *
Free Car Parking
2 Paid Volunteering Days each calendar year (subject to line manager approval)
Investment in Training, Qualifications and Professional Development
This is a fantastic opportunity to join our client so please call Michelle for more details or apply with your CV